Sr. Customer Business Manager

Glanbia•Downers Grove, IL

9d•$145,000 - $175,000•Remote

About The Position

This opportunity oversees the Club customer portfolio and drives the creation and execution of Club sales through Omni-channel customer focus, effective joint business planning and collaboration to ensure we are the strategic partner of choice for the category. Develops new business and provide excellent customer service. Account management responsibilities include developing strong relationships with customers and connecting with sales leaders to ensure achievement of the sales plan while managing the margins that impact EBITA. Glanbia is a global nutrition company, grounded in science and nature and dedicated to providing better nutrition for every step of life’s journey. The company takes pure and clean ingredients including milk, whey and grains and using expert knowledge and capabilities produces high quality nutritional ingredients and branded consumer products for customers and consumers worldwide.

Requirements

5 years minimum experience in a relevant CPG Sales and Customer Experience role.
This position will have to make decisions as it pertains to customer “asks” of promotional support. This role will have to understand the financial impact these asks have as well as negotiate for what else is needed to make this a win/win for both parties
This position will act as the customer expert for our key brand partners. Internally we are asked for the customer perspective on key initiatives new item launches or customer trends. This position will need to provide that perspective and influence internal stakeholders to drive action.
This position will need to have a growth mindset and be a strong relationship builder. It should never be a “No” but how to we find a mutually beneficial solution and bring that solution to the organization is such a way that show the business benefit.
This position will require an ownership mindset with the ability to work with internal stakeholders to ensures success with customer. This role will need to be able to adequately manage projects to execution in conjunction with CP&S partners.
This position requires dealing with ambiguity, often only having “half of the picture.” The role will require putting together plans while consulting internal/external stakeholders to connect the dots and find “win win” areas for both GPN and the customer

Responsibilities

Leads business development for Costco
Drive global synergies across North American Costco regions (US, Mexico, Canada) and support expansion
Omni channel thought leadership - Driving business both in-store and online. Intensive focus to build relationship with e-commerce buyer , internal COE of e-commerce to expand/optimize the .com platform
Own relationship with Costco International Buying Team (at HQ) while serving as internal liaison with Costco Sales Teams in other key markets (Europe, Asia, Oceania)
Own pricing conversations at global level with Costco and internal teams
Enable sell-in of new items and initiatives across global markets, partnering with teams in those markets, ensuring sharing of best in-market and selling practices
Lead internal governance process for Costco International team, including monthly/quarterly touch bases that measure performance and align strategy across all markets
Able to identify category selling opportunities and deliver category based selling stories to Costco
Strong driver of customer agenda
Build strong customer relationships that result in partnership opportunities, which drive sales, market share and profit. Deliver account objectives with in trade spending parameters.
Equally build strong internal cross-functional relationship that will assist in delivering business objectives
Drive customer agenda internally, ensuring key stakeholders are executing aligned priorities.
Responsible for all aspects of customer development including opportunity identification, relationship management, customer service interface
Own Customer Joint Business Planning, distribution plans and new item recommendations inclusive of line review process.
Develop and own account specific promotional plans to ensure achievement of account growth goals and develop ongoing customer plans that are in alignment with corporate and customer goals.
Develops and delivers strategic selling, assortment, promotion, pricing plans
Leverages forecasting and planning tools, analytics, insights and KPI reports
Sales and trade forecasting and budget management responsibilities