Senior Customer Advocacy Director

Salesforce•San Francisco, CA

1d•Remote

About The Position

Salesforce is seeking a rare operator and customer-obsessed leader to serve as Senior Director of Strategic Customer Engagement within the Office of the CEO. This role sits at the intersection of executive engagement, customer advocacy, commercial impact, and AI vision — championing the voice of the customer at the highest levels of the organization while directly influencing Salesforce's most strategic deals and relationships. This is not a traditional customer success or program management role. It requires technical credibility, commercial instinct, operational rigor, and the ability to make agentic AI feel tangible and urgent to a Fortune 500 CEO.

Requirements

10+ years in enterprise technology, customer success, or customer experience with a strong customer-facing technical and commercial foundation (SE, AE, SA, Technical CSM, or equivalent)
Deep, hands-on Salesforce platform knowledge across Sales Cloud, Service Cloud, Data Cloud, MuleSoft, and the AI/agent layer (Agentforce, Einstein, Flows)
Deep expertise in Voice of Customer methodologies, Journey Mapping, and advocacy program development
Proven ability to articulate an agentic AI vision — technically accurate, strategically compelling, and commercially persuasive
Direct C-suite engagement experience — you've been in the room, influenced decisions, and driven outcomes
Technical credibility — you know the product, not just the pitch
Commercial instinct — you understand how deals work and how to create urgency at the executive level
Customer obsession — you default to the customer's perspective, always
Agentic vision — you can paint a vivid, industry-specific picture that makes a CEO lean forward and a CFO sign off
Voice of Customer leadership — you capture, synthesize, and activate customer insight to influence product, strategy, and commercial outcomes
Operational rigor — high-stakes moments require flawless execution, and you deliver every time
Judgment and discretion — senior leaders trust you because you've earned it

Nice To Haves

Low ego, high presence
Proactive and anticipatory
Steady under pressure
A revenue multiplier

Responsibilities

Be the primary technical and commercial voice for OCEO in CEO and C-suite customer engagements
Build and deliver agentic AI narratives tailored to specific industries and executive audiences
Own end-to-end executive engagement — qualifying meetings against CEO priorities, developing tailored briefings that connect customer context to the right narrative and outcomes, and ensuring post-meeting commitments are tracked and honored
Own Voice of Customer strategy, synthesizing insights across the customer journey to surface commercial patterns and inform executive decision-making
Develop and facilitate Journey Mapping sessions to identify friction points and opportunities across the customer lifecycle
Align product, engineering, sales, and customer success around deal strategy and revenue objectives
Act as a trusted interpreter between customers and Salesforce's product and go-to-market organizations