Sr. Customer Account Specialist

Rise Baking Company, LLC•Minneapolis, MN

6h•$19 - $27•Onsite

About The Position

Consistently deliver an exceptional customer service experience. Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. Work closely with the Sales team and cross-functional business partners to achieve high customer satisfaction.

Requirements

Associate’s degree and/or 5+ equivalent years of work experience
3+ years of experience in a customer service role, preferably handling complex inquiries and customers
Strong computer skills including Microsoft Office with advanced skills in Excel; experience with SAP EDI systems
Deep understanding of customer needs and a commitment to delivering exceptional customer service
Professional demeanor with strong written and verbal communication skills
Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions
Ability to effectively communicate with multi-level personnel as well as customers and their representatives
Ability to work cross-functionally, convey complex issues, and maintain confidentiality
Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment
Ability to think quickly and handle frequent change
Self-motivated, goal oriented, quality driven, and capable of working independently

Nice To Haves

Experience in food manufacturing as well as retail and foodservice distribution channels preferred

Responsibilities

Manage orders from receipt to the point of invoicing, ensuring each order has accurate manufacturing lead time, shipping method, pricing, and, if required, customer confirmation
Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern
Manage inventory for discontinued stock (obsolescence)
Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners
Research and investigate issues; find root causes, solve, and develop proactive solutions to prevent recurrence
Coach and mentor new Customer Service Representatives, sharing best practices and providing guidance on handling challenging customer situations
Work closely with the Sales team managing key customer accounts
Back up Supervisors as needed
Comply with all food safety requirements, training, policies, and procedures
Perform other job-related duties as assigned