Senior Customer Account Manager

Acquia

15h•$85,000 - $95,000

About The Position

Acquia is seeking a Senior Customer Account Manager to maintain customer retention, provide exceptional service, and develop client relationships. The role focuses on identifying and closing new opportunities within the existing customer base, and creating and executing territory plans that support retention and upselling. The manager coordinates with business users and procurement to ensure timely renewals, maintains the sales database, and builds trusted customer relationships. The position also requires managing multiple systems and administrative tasks.

Requirements

At least 1 year of experience interacting with customers and internal stakeholders.
Strong leadership, teamwork, communication, and cross-group collaboration skills.
Ability to proactively drive account retention with minimal management oversight.
Ability to explain and present solutions in the context of business requirements.
Ability to identify expansion opportunities when speaking with customers.
Strong attention to detail and ability to manage multiple or conflicting priorities.
Ability to perform in a fast-paced environment.
Knowledge of MS Office, including Word, Excel, and PowerPoint.
Experience with Salesforce.com and other CRM tools.
Openness to learning new technologies and collaborating with AI tools.

Responsibilities

Maintain account retention and provide exceptional customer service while developing client relationships.
Identify and close new opportunities within the existing customer base.
Create and execute a territory plan to drive customer retention and upsell opportunities.
Coordinate with business users and procurement to ensure timely renewals.
Update and maintain the sales database as appropriate.
Build trusted relationships with customers.
Manage multiple systems and administrative tasks.