Senior CS Vendor Mgmt

AT&T•Dallas, TX

2d•Onsite

About The Position

Shape the performance of strategic supplier and partner operations that support Sales and Service, Service, and Technical Support. As a Senior Vendor Manager, you will turn business priorities into focused partner actions, strengthen relationships from executive leaders to frontline operations, and use performance and customer insights to improve execution. This role offers meaningful autonomy, regular interaction with senior leaders, and the opportunity to influence customer experience, operational performance, and adoption of new capabilities across internal and partner organizations.

Requirements

3+ years of related experience in vendor management, supplier management, partner operations, outsourced operations, service delivery, or a comparable operational environment.
Experience using performance data and operational trends to identify issues, recommend actions, and track outcomes.
Demonstrated ability to build effective relationships across multiple organizational levels and influence without direct authority.
Experience coordinating issue resolution, continuous improvement, or cross-functional execution in a complex environment.
Ability to communicate clearly with operational teams, business stakeholders, and senior leaders.
Bachelor’s degree.
Experience in BPO, contact center operations, Sales and Service, Service, Technical Support, or a related customer-operations environment.
Experience managing strategic partners or suppliers against service, quality, customer, compliance, or operational-performance commitments.
Experience supporting adoption of new technologies, tools, or operating capabilities.
Relevant certification where required for the applicable business area.

Responsibilities

Own and strengthen relationships with strategic suppliers and partners, building alignment across senior leaders and frontline operational teams.
Establish practical performance-management routines, measures, and governance that reinforce quality commitments, organizational standards, and agreed goals.
Analyze operational results, trends, and customer insights to identify performance opportunities, emerging risks, and actions needed.
Translate strategic priorities into clear partner plans, accountable owners, measurable outcomes, and follow-through.
Lead continuous improvement efforts that enhance efficiency, service quality, customer experience, and overall business performance.
Support effective adoption of technology, tools, and emerging capabilities that improve partner execution and customer outcomes.
Identify root causes of performance issues, coordinate corrective actions across stakeholders, and monitor progress through resolution.
Develop and maintain relationship-management plans that define priorities, improvement opportunities, measures, and required actions.
Communicate insights and recommendations clearly at both strategic and tactical levels.
Lead moderate-sized projects or defined workstreams within larger initiatives, guiding others and influencing outcomes without relying on direct authority.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone