CS Receptionist

Cincinnati-Hamilton County Community Action Agency•Cincinnati, OH

2d•Onsite

About The Position

At the Cincinnati-Hamilton County Community Action Agency (CAA), we envision an equitable community where everyone has the tools and resources to be self-sufficient. Our mission is clear: through advocacy, high-quality programs, and strong community partnerships, our dedicated team is breaking down barriers to equity and opportunity while building self-sufficiency across generations. Our values guide us in everything we do: we serve with passion, collaborate as a team, have compassion for others, use our talents to do transformational work, and strive to continuously improve. The Receptionist at CHCCAA plays a crucial role in advancing our mission to expand opportunities and build self-sufficiency for our community members. This position is the first point of contact for clients who visit the CAA office seeking assistance through CAA’s Community Services Programs. The Receptionist is responsible for providing exceptional customer service, managing front desk operations, and ensuring smooth communication within the Community Services Department. The position supports the agency’s mission by fostering a welcoming and professional environment for all who enter. The ideal candidate will use their skills to embody our values and contribute to our vision of a thriving, self-sufficient community.

Requirements

High school diploma or equivalent; additional education or training in office administration is a plus
Previous experience in a receptionist or customer service role preferred
Experience working in a social services environment and familiarity with energy assistance programs is a plus
Bilingual skills (e.g., English/Spanish) preferred but not required
Strong computer skills with proficiency in Microsoft Office Applications (Word, Excel, Outlook).
Experience working with diverse populations, including low to moderate-income families
Passion for service to the community
Compassion for others – empathy, respect, caring, kindness
Collaboration and teamwork
Commitment to continuous improvement
Organizational skills – able to multi-task, prioritize work and perform duties with a high level of accuracy and attention to detail
Communication skills – able to effectively exchange information with others through verbal, nonverbal, and written methods
Dependability - Meets deadlines, works independently, is accountable, maintains focus, punctual, maintains good attendance record.
Interpersonal skills - can effectively interact, communicate and build positive relationships with others
Customer service skills - willingness and ability to provide high-quality support, assistance and solutions wherever needed
Listening skills – active and empathetic listener with the patience to hear people out and understand their needs or concerns, even when they are under stress
Problem-solving skills – can calmly and effectively recognize, assess and resolve issues
Active learner - willing and able to continuously develop new knowledge and skills

Nice To Haves

additional education or training in office administration
Previous experience in a receptionist or customer service role
Experience working in a social services environment and familiarity with energy assistance programs
Bilingual skills (e.g., English/Spanish)

Responsibilities

Greet and assist clients in a professional and courteous manner.
Issue visitor badges and register visitors as required.
Answer and direct phone calls, providing information about the programs and services offered through CAA’s Community Services department and connecting clients to the requested party.
Provide support to community services staff by assisting clients with completing applications, scheduling appointments for staff intake and gathering necessary documentation for client processing.
Maintain accurate records of client interactions and appointments.
Place outgoing calls to conduct client service surveys.
Coordinate with program staff to ensure smooth operations.
Maintain reception area in a clean and tidy manner to ensure it is presentable for the public.
Perform general administrative duties such as filing, data entry, and mail distribution.
Handle confidential information with discretion and in compliance with privacy regulations.
Assists with special events.
Performs other duties as assigned.