CS Agent LA

Grizzly Industrial Inc • Springfield, MO

6h • $16 - $18 • Onsite

About The Position

Our High-energy, team-driven contact center is looking for charismatic, customer-focused individuals to join our growing team as a Customer Service Representative. If you enjoy helping people, thrive in a supportive environment, and want a role with no telemarketing, no rebutals, no high-pressure sales, this is the place for you. We offer great hours – no nights and every other weekend off – plus a fun, employee-focused culture with events throughout the year. Come be part of a team where development, collaboration, and shared goals truly matter.

Requirements

• High School Diploma or GED required.
• 2+ years of customer service experience required.
• Ability to type 32+ WPM
• Computer literacy and comfort with multi-system navigation
• Active listening and clear communication
• Attention to detail and accuracy
• Time management and multitasking
• Critical thinking and problem-solving
• Adaptability and independence
• Professionalism, integrity, and a service-oriented mindset
• Stress tolerance and calm under pressure
• Cooperative, team-focused work style

Nice To Haves

• Inbound call center experience preferred

Responsibilities

• Answer inbound calls and establish rapport with customers
• Access, verify, and update customer account information
• Process orders, returns, payments, and warranty requests
• Provide accurate first-level technical assistance
• Check inventory, read back-order details, and ensure accuracy
• Cross-sell and up-sell relevant accessories
• Communicate policies and procedures clearly and professionally
• Handle first-level complaints and forward issues when needed
• Maintain a clean, organized workstation
• Perform general clerical tasks and support other departments as needed

Benefits

• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) plan
• FSA/HSA options
• Disability & life insurance
• Employee Assistance Program (EAP)
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED