Senior CRM Solution Architect – Commercial and Medical

Foundation Medicine • Boston, MA

1d • $151,440 - $189,300 • Hybrid

About The Position

The Senior CRM Solution Architect for Commercial and Medical functions at Foundation Medicine is the internal expert in CRM configuration, business process, and technical delivery. The role leads the planning, implementation, and ongoing support of enterprise business platforms, with a strong emphasis on Salesforce.com and related modules.

This hybrid role combines portfolio oversight with hands-on solution delivery. Portfolio responsibilities include maintaining portfolio and project hygiene, assessing and qualifying requests, supporting business case development, navigating intake, funding, and approval processes, and contributing to capacity planning, resource forecasting, and staffing coordination across internal teams and delivery partners.

Delivery responsibilities include providing Salesforce functional architecture and configuration expertise, translating business requirements into scalable and compliant solutions, leading platform implementations and enhancements, and ensuring reliable application support. The role is accountable for well-designed, documented, and sustainable solutions and operates within a regulated life sciences environment.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Life Sciences, or a related field.
• 10 or more years of progressive experience delivering and supporting enterprise business applications, including at least 5 years focused on CRM platforms.
• Hands-on Salesforce functional architecture and configuration experience, including solution design, data and security models, and declarative build.
• Experience leading end-to-end platform implementations and enhancement releases, from requirements through deployment and post-go-live support.
• Experience in portfolio and project management, including intake and request assessment, business case development, funding and approval processes, and portfolio and project hygiene.
• Experience with capacity planning, resource forecasting, and coordinating staffing across internal teams and external delivery partners.
• Experience supporting Commercial and/or Medical business processes, such as field engagement, HCP interactions, sales operations, or medical insights capture.
• Experience working in a regulated environment such as healthcare, diagnostics, biotech, or pharma, including change control and compliance considerations.
• Strong communication, facilitation, and influencing skills across technical and business audiences.
• Structured, disciplined, and detail-oriented approach, with a focus on documentation, standards, and repeatable processes.
• Collaborative and pragmatic approach to building relationships across business, IT, and vendor teams.
• Understanding of HIPAA and the importance of patient data privacy.
• Commitment to reflect Foundation Medicine's values of Integrity, Courage, and Passion.

Nice To Haves

• Salesforce certifications, such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Health Cloud Consultant.
• Experience with Veeva applications, including CRM, Vault QualityDocs/QMS, or CTMS, and Salesforce–Veeva rationalization or migration programs.
• Experience with clinical and quality systems and GxP validation practices, including IQ/OQ/PQ, SVR, and change control documentation.
• Experience with Salesforce Marketing Cloud, marketing automation, customer data platforms, or MDM.
• Familiarity with data and analytics platforms such as Power BI, Tableau, and data warehousing, as well as CRM data integration.

Responsibilities

• Serve as an internal subject matter expert for Salesforce functional architecture, data models, security models, and configuration standards.
• Translate Commercial and Medical business requirements into scalable, maintainable solution designs aligned with enterprise architecture and data governance principles.
• Perform and review Salesforce configuration, including objects, fields, flows, validation rules, page layouts, profiles and permissions, reports, and dashboards.
• Define and enforce standards for integrations between Salesforce and clinical, quality, marketing, and data platforms.
• Lead planning and execution of platform implementations, migrations, and enhancement releases from requirements through deployment and hypercare.
• Own requirements gathering, functional design, user story definition, and acceptance criteria with business process owners.
• Partner with IT departments on release management, environment strategy, testing, and validation in line with change control and quality requirements.
• Support user adoption through training materials, documentation, and post-release reinforcement.
• Maintain portfolio and project hygiene across the Commercial and Medical technology portfolio, including status, scope, milestones, risks, dependencies, and financials.
• Assess incoming project and enhancement requests for feasibility, effort, and platform fit.
• Develop business cases and investment proposals with business units and navigate intake, governance, and approval processes to secure funding and executive endorsement.
• Partner on annual planning, budgeting, and portfolio prioritization.
• Forecast demand and model capacity across internal staff, managed service providers, and implementation partners.
• Coordinate staffing and resource allocation, escalating constraints and trade-offs early.
• Assist with vendor management, including scopes of work, deliverables, and performance, and hold delivery partners accountable for quality, timelines, and costs.
• Partner across Commercial, Medical, IT, Quality, Clinical, Finance, and vendor teams to align priorities, resolve issues, and build working relationships.
• Communicate technical concepts in business terms to stakeholders at all levels, including senior leadership.
• Comply with Foundation Medicine's attendance policies.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for Foundation Medicine's benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior