Senior CRM & Reporting Analyst

The Associated and its Agencies•Baltimore, MD

119d•$69,000 - $73,000•Hybrid

About The Position

The Associated is seeking a Senior CRM & Reporting Analyst to help shape and improve its Salesforce platform in support of the organization’s philanthropic mission. The role combines CRM support, analytics, business-process improvement, and collaboration, helping colleagues use technology effectively and make informed decisions. This is a full-time, hybrid position requiring at least three days per week in the office. The analyst will serve as a trusted Salesforce resource for departments across The Associated, supporting Salesforce Nonprofit Cloud CRM and Salesforce Marketing Cloud. The position creates reports and dashboards, troubleshoots user questions and CRM issues, documents processes, delivers user training, supports change management and adoption, participates in enhancements and testing, and promotes data quality and CRM best practices. The Associated describes the team as collaborative and focused on improving how technology supports fundraising, engagement, and community impact. The organization offers opportunities to contribute ideas and grow as part of its nonprofit technology transformation. The salary range is $69,000–$73,000, commensurate with qualifications, skills, and experience. Electronic applications are preferred, and cover letters are required.

Requirements

Bachelor's degree in a related field.
Three or more years of CRM, database, or business systems experience.
Experience with Salesforce.
Strong reporting and analytical skills.
Experience creating dashboards and reports.
Excellent communication and training skills.
Strong problem-solving abilities and attention to detail.
A collaborative approach and commitment to outstanding customer service.

Nice To Haves

Experience with Salesforce Nonprofit Cloud.
Experience with nonprofit fundraising or donor databases.
Experience with change management or user adoption initiatives.
Experience with Excel, Power BI, or other business intelligence tools.
Experience with data imports, data quality, or CRM implementations.

Responsibilities

Support and enhance Salesforce Nonprofit Cloud CRM and Salesforce Marketing Cloud.
Create reports and dashboards that turn data into meaningful insights.
Troubleshoot user questions and resolve CRM issues.
Develop documentation and deliver user training.
Support change management and help colleagues adopt new technology.
Participate in CRM enhancements, testing, and future system improvements.
Champion data quality and CRM best practices.