Senior Counter Sales Associate

White Cap Management • Madison Heights, MI

21h • Onsite

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Requirements

• Generally 5-7 years of experience in a related area of responsibility.

Nice To Haves

• Technical certification or associate degree may be required in some areas.

Responsibilities

• Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person
• Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pull orders as required
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Ensures merchandise displays are stocked and clean.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees