About The Position

As a key member of the Corporate Operations team, the Sr. Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Requirements

  • Minimum 10 years of corporate travel consultant experience
  • Ability to create domestic multi-segment, multi-destination itineraries
  • Ability to meet and exceed required performance standards
  • Excellent customer service skills required
  • Excellent verbal and written communication skills required
  • Minimum knowledge of Outlook skills and basic Microsoft platforms
  • Must be able to lawfully work within the US and have unrestricted work authorization for US
  • Proficiency in one or more CRS
  • Must demonstrate industry knowledge

Responsibilities

  • Completes domestic travel arrangements for clients which may include air, hotel, ground transportation, and rail
  • Ability to create domestic multi-segment, multi-destination itineraries
  • Supports one or more accounts
  • Operates within detailed procedures
  • Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
  • Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
  • Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
  • Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
  • Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
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