Senior Corporate Infrastructure Engineer

ECI•New York, NY

43d

About The Position

As a Senior Corporate Infrastructure Engineer, you will work with ECI’s Internal IT team to drive technology programs, including cloud implementation and support, desktop engineering escalation, and networking for internal users. The role provides advanced infrastructure support and serves as a tier 3 escalation point, while also contributing to security, automation, AI adoption, compliance, documentation, and technical project delivery. The position may involve business travel, work beyond normal business hours, and overtime to meet project deadlines.

Requirements

Bachelor’s degree in an Information Technology-related field or at least 3 years of comparable experience in a technology administration role.
Advanced knowledge of Microsoft operating systems, including Windows Server and Windows 10/11.
Administration experience with public cloud platforms, especially Microsoft 365 and Azure.
Experience using AI platforms and assistants such as Copilot, Claude, and ChatGPT.
Experience developing, configuring, or troubleshooting AI agents.
Experience administering email platforms and security integrations such as Exchange Online, Proofpoint Essentials, and Mimecast.
Experience with virtualization administration on platforms such as VMware vSphere and Hyper-V.
Hands-on experience deploying and managing routing, switching, wireless, and security appliance technologies from vendors such as Cisco, Palo Alto Networks, and Meraki.
Proficiency in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building and managing expectations.
Highly self-motivated and directed in a fast-paced team environment.
Sharp attention to detail and proven analytical and critical-thinking skills.
Effective time management and excellent prioritization skills.
Ability to travel for business and work beyond normal business hours when necessary.
Ability to lift and transport moderately heavy equipment, such as computers, power supplies, and servers weighing more than 50 pounds.
Ability to work independently with moderate supervision, under a moderate noise level, and respond flexibly to multiple work pressures.
Ability to sit for extended periods and use hands and fingers to operate a keyboard, mouse, power tools, and handle computer components.

Nice To Haves

Experience with Managed Service Providers (MSP).
Financial Services or Life Science industry experience.
Certifications in cloud services, network management, or cybersecurity, such as Azure Fundamentals or VCP; certifications are a plus but not required.
Experience in technical project management for data or infrastructure migrations, relocations, major system upgrades, and new site deployments.

Responsibilities

Collaborate with the Internal IT team and act as a tier 3 escalation point.
Provide advanced support for cloud infrastructure, including Microsoft 365 and Azure, and ECI proprietary technologies.
Support AI-enabled tools and initiatives by evaluating use cases, assisting with implementation, troubleshooting agents, and guiding secure, practical adoption.
Support information protection and compliance initiatives using Microsoft Purview, including data classification, sensitivity labeling, DLP policy administration, and governance across Microsoft 365 services.
Develop automation scripts and tools to streamline IT operations, improve efficiency, and reduce manual workload using languages such as PowerShell or Python.
Manage endpoint devices with Microsoft Intune, including configuration profiles, compliance policies, software deployment, patch management, and secure administration of corporate PCs and mobile devices.
Apply best-practice configurations to security platforms and services, including Azure Active Directory Conditional Access, FIDO2/MFA, and zero-trust services.
Implement and manage enterprise email platforms and security systems such as Microsoft Exchange, Proofpoint Essentials, or Mimecast.
Perform basic tasks on enterprise switching, routing, security, and wireless systems, including VLAN changes, ACL updates, key rotations, and port reconfigurations.
Document processes and procedures for the internal knowledge base, including architecture diagrams, runbooks, and standard operating procedures.
Audit undocumented environments and provide technical recommendations based on findings.
Provide high-level consultation on information security fundamentals, including password hygiene, multi-factor authentication, and social engineering defense.
Perform system maintenance, including software and operating system patching, version upgrades, critical patch applications, and vulnerability remediation.
Provide advanced Active Directory support, including Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management.
Collaborate cross-functionally to deliver project implementations, migrations, and upgrades.
Own complex technical challenges and develop long-term fixes based on root cause analysis.
Act as a technical lead for small projects and remain accountable for delivery of scope.