Senior Coordinator, Volunteers

TORONTO INTERNATIONAL FILM FESTIVAL•Toronto, ON

3d•Onsite

About The Position

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We are currently hiring for the position of: SENIOR COORDINATOR, VOLUNTEERS. Reporting to the Senior Manager, Festival Services and Volunteers, the Senior Coordinator, Volunteers will work with the Volunteer Office to prepare for the 2026 Toronto International Film Festival by overseeing the orientation, training, and scheduling of TIFF Volunteers and Volunteer Captains. This is a great opportunity for anyone with an interest and/or background in volunteer management, arts administration or talent acquisition.

Requirements

1 or more years of proven experience working with volunteers
1 or more years of experience directly supervising staff, interns or co-op students
1 or more years of experience in an administrative role
Experience in recruitment, screening, and training of large groups of people
Highly proficient computer skills (knowledge of Keynote, Word, Excel, Gmail, Google Docs, InDesign, etc.)
Working with contact or scheduling databases (experience with an online volunteer management tool is an asset)
Comfortable presenting to and engaging with large groups of volunteers and staff in a personable and professional manner
Create a comfortable, inclusive and welcoming atmosphere where all volunteers feel appreciated
Strong organizational skills with extreme attention to detail
Ability to multitask, with a willingness to adapt to shifting priorities and circumstances
Comfortable working in a fast-paced, open-concept environment
Ability to handle confidential information in a discreet manner
Ability to handle difficult situations and people with positive, problem-solving attitude
Adaptable to a flexible work schedule including some evenings and weekends

Nice To Haves

Previous training in the Accessibility for Ontarians with Disabilities Act an asset

Responsibilities

Lead the planning, logistics and execution of all online and on-site orientation and training sessions, including leading onsite volunteers.
Collaborate with internal departments to coordinate volunteer requests and build schedules
Update and edit the Festival Volunteer Orientation manual, Festival Volunteer Captain Orientation manual, Festival Youth Volunteer Orientation manual, Venue Volunteer Training manuals and Festival Volunteer Captain Training manual.
Oversee volunteer scheduling process and communication with internal teams and volunteers, with the assistance of one assistant and one intern
Responsible for volunteer onboarding, including dissemination of volunteer t-shirts and passes
Coordinate the seasonal staff training plan and schedule.
Co-lead a selection of Volunteer surveys, including the Post-Festival Volunteer Feedback Survey, Post-Training Survey, and the Diversity Assessment.
Create a comfortable, inclusive and welcoming atmosphere where all staff and volunteers feel appreciated and engaged
Organize and maintain tracking documents, database information and schedules in Volgistics, pull reports in Artifax
Complete a post mortem report at the end of the Festival and assist with post-Festival administration and database clean-up.