Senior Coordinator, Volunteer Operations

Braven • Chicago, IL

9h • Hybrid

About The Position

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. Braven is hiring a Senior Coordinator, Volunteer Operations who will serve as the operational backbone of Braven’s volunteer pipeline, ensuring that thousands of Leadership Coach, Professional Mentor, and Mock Interview volunteers move through selection, vetting, training, and onboarding with consistency, quality, and care. As a member of the Volunteer Team within External Affairs, this role will be the operational steward of the systems and processes that keep the volunteer journey running smoothly, owning their day-to-day execution, working closely with colleagues across the full volunteer lifecycle, and bringing a continuous improvement mindset to everything they do. This role is designed to provide nimble, skilled support wherever it’s most needed across the volunteer lifecycle. This role is on the Volunteer Team within External Affairs and reports directly to the Head of Volunteer Programs.

Requirements

• At least 1 year of work experience
• Adapt nimbly, innovate, and make decisions with rigor, grounded in data and lived experience
• Get things done through effective planning, prioritization, project/team management, and follow-through
• Commitment to continuous learning and improvement and comfortability seeking out, receiving, implementing, and sharing constructive feedback
• Strong ability to collaborate effectively and cross-functionally with teammates in a complex and fast-paced environment
• Unwavering customer service orientation with the ability to stay committed to finding solutions when challenges arise
• Strong communication and facilitation skills with the ability to present ideas in a concise, clear, engaging way, and adapt the approach to meet the needs of a variety of audiences
• Natural problem solver at the systems level with the ability to thrive in the gray, while being excited about and able to convert that gray into black and white
• Exemplification of Braven’s core values
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population
• Authorized to work in the U.S.

Nice To Haves

• At least 2 years of work experience in volunteer management, program management, human resources, or recruitment

Responsibilities

• Run the day-to-day execution of pipeline conversion across the full recruitment and onboarding process, maintaining the systems, outreach cadences, and trackers that move volunteers from info session to application, application to interview, acceptance to vetting, and vetting to training completion.
• Execute targeted outreach to volunteers who have stalled at any stage of the pipeline using Salesforce reports, Mogli, Jira, and other tools to identify, prioritize, and re-engage candidates in close coordination with the stream leads who own conversion goals for their respective phases.
• Conduct candidate interviews and complete weekly selection audits evaluating applicants against Braven's volunteer standards scoring rubrics, and reviewing recommendations made by part-time Selection Specialists for quality and consistency.
• Ensure background check compliance.
• Oversee VIP applicant coordination and Salesforce record accuracy across the pipeline, flagging issues, driving high-priority candidates to completion, and maintaining clean data through key milestones.
• Lead roughly 50% of volunteer info sessions as a primary program spokesperson, managing related scheduling and follow-up logistics, and supporting occasional volunteer office hours.
• Manage the volunteer pipeline inbox during peak periods, providing responsive, on-brand support to applicants and active volunteers, and developing response templates and triage protocols over time.
• Engage in structured feedback of Braven’s mass communications to volunteers, reviewing dozens of automated email journeys for clarity and consistency.
• Collaborate on informational materials used by volunteers, such as role descriptions and onboarding guides.
• Serve as a cross-functional point of contact for internal teams – relaying relevant updates and helping ensure consistent communication between central Volunteer Operations and key partners in delivery (e.g., regional partners).
• Actively identify manual or high-lift processes within your scope and bring concrete proposals to streamline, automate, or eliminate them, including potential use of AI-powered connectors, a ticketing system for inbox management, or similar solutions.
• Document processes, maintain Confluence pages across the volunteer pipeline, and create or update operational materials to ensure knowledge is not siloed.
• Share insights from volunteer interactions and pipeline data with the broader team, surfacing patterns and pain points to inform program improvements.
• Provide nimble support across the volunteer lifecycle during unanticipated moments of high need, including recruitment surges, launch preparation, and coverage during leaves or transitions.
• Support the broader Volunteer Team with internal communications, meeting preparation, and follow-through on team commitments, helping ensure that key information is documented, shared, and acted on, particularly during high-demand periods and transitions.

Benefits

• Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
• Coverage of 85% of health insurance premium for employee and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed