Senior Coordinator - Vendor Services

Nabors•Houston, TX

6d•Hybrid

About The Position

The Sr. Vendor Services Coordinator serves as a key member of the PSC team, providing subject matter expertise across vendor and payment operations. This role is responsible for managing vendor registration, setup, and maintenance within NSG, as well as overseeing employee banking and payment configurations. The coordinator handles invoice and payment inquiries and delivers high-quality customer support across all Nabors business units. In addition, the Sr. Coordinator may take on expanded responsibilities, including training and mentoring support staff, while ensuring accuracy, efficiency, and compliance in all processes.

Requirements

Bachelor’s degree in business administration, Supply Chain Management, or a related field preferred.
5–7 years of experience in vendor management and support environment with a demonstrated knowledge, confidentiality, and accuracy.
High school graduate.
Demonstrated ability to integrate Environmental, Social, and Governance (ESG) principles into supply chain operations, with a strong understanding of regulatory requirements, risk management, and compliance frameworks.
Experience working with ERP systems such as SAP, Oracle, or similar supplier management platforms.
Effective communication skills, including written, verbal, and presentation abilities.
Resilience and ability to perform under pressure in a fast-paced environment.
Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.
Initiative-taker with the ability to work independently with minimal supervision.
Ability to make decisions aligned with company policies and strategic objectives.

Nice To Haves

Demonstrated ability to build credibility and align with internal and external stakeholders.
Strong organizational skills with the ability to prioritize tasks and manage detailed work effectively.
Collaborative team player with excellent interpersonal skills.
Proven ability to interact with customers, suppliers, and cross-functional teams.
Knowledge of computer hardware, configurations, and operating systems.
Proficient in word processing and spreadsheet applications.
Skilled at managing multiple priorities and deadlines in fast-paced environments.
Excellent communication and customer relationship management skills.
Ability to assess customer needs and translate them into clear requirements.
Adaptable problem-solver with flexibility to handle diverse challenges.
Capable of working independently with minimal supervision.
Professional phone etiquette with a friendly and customer-focused demeanor.
Detail-oriented, dependable, and highly organized.
Strong multitasking abilities in complex, rapidly changing environments.
Sound decision-making aligned with company policies and procedures.
Ability to build and maintain effective working relationships across all organizational levels.
Self-starter with the ability to manage multiple projects simultaneously.
Experience implementing policies, procedures, and best practices.
Working knowledge of international procurement practices.
Knowledge in vendor lifecycle management (onboarding, evaluation, performance, and offboarding).
Enterprise Resource Planning (ERP) systems such as SAP, Oracle, or similar.
Invoice processing, three-way matching, and accounts payable coordination.
Supplier risk assessment and mitigation strategies.
Document management systems and record retention compliance.
Knowledge of domestic and international procurement regulations and Incoterms.
Audit support and regulatory compliance documentation.
Ticketing systems.
Microsoft Office Suite proficiency, especially Excel, Word, and Outlook.
Data integrity management and system troubleshooting.

Responsibilities

Manage vendor lifecycle activities, including new vendor setup and maintenance/changes.
Process employee EFT/ACH payment setup and updates accurately and in compliance with policies.
Administer NSG vendor registration, including user training, password resets, and troubleshooting.
Review and validate requests to add or modify vendors, ensuring accuracy and adherence to internal controls.
Ensure compliance with corporate policies, procedures, and regulatory requirements.
Build and maintain strong, collaborative relationships across all levels of the organization.
Support team members and contribute to project deliverables to meet deadlines and operational goals.
Perform additional tasks and special projects assigned by leadership.
Provide direct support to end clients via phone, email, and in-person interactions, including creating, managing, and resolving support tickets.
Deliver high-quality customer service by responding promptly to inquiries from callers and walk-in clients, ensuring quick turnaround times.
Serve as a visible and accessible presence for user support, maintaining professionalism and organization within the Help Desk environment.
Route inquiries and calls to appropriate personnel when necessary.
Troubleshoot issues by applying critical thinking and developing effective, creative solutions.
Support remote clients by diagnosing and resolving issues over the phone.
Proactively follow up with clients to provide status updates and ensure issue resolution.
Research, analyze, and resolve invoice and payment inquiries, discrepancies, and exceptions.