Senior Coordinator, Patient Concierge

Cardinal Health•Chula Vista, CA

11d•Onsite

About The Position

Practice Operations Management oversees the business and administrative operations of a medical practice. The Senior Coordinator, Patient Concierge is responsible for managing patients' authorizations for the medical care they receive while at South Bay Radiation Oncology Center. In addition, they will help cover front desk duties such as checking patients in, answering phones, verifying demographics, and other duties as needed.

Requirements

Ability to work a flexible schedule as necessary
Experience working in a busy, fast-paced medical office setting, highly preferred
High School Diploma or equivalent experience, preferred
Knowledge of medical terminology, preferred
3-6 years of experience, preferred
Experience accessing and updating an EMR system, preferred
Bilingual in Spanish

Responsibilities

Authorization for radiation, consultations and all of the imaging the providers request
Research and re-submit denials from billing department
Verify patients’ benefits information including their deductibles and co-insurance information
Collecting time of service payments prior to the patient receiving their treatment or setting up a payment plan for the patient prior to treatment services
Will assist and help cover front desk duties including check in, check out, answering phones, scheduling appointments
Pull medical records to make sure patients have labs, testing, imaging or anything that the provider needs prior to their appointment
Other duties as assigned by management