Patient Concierge

Ascend Plastic Surgery Partners MSO LLC•Birmingham, AL

2d•Onsite

About The Position

Hedden, Gunn, & Halka Plastic Surgery Center located in Birmingham, AL, where our plastic surgeons and medical staff are dedicated to helping our patients make positive changes in their lives. With a variety of surgical and nonsurgical treatment options, we are here to help paitents address numerous issues, such as signs of agining, spider veins, stubborn body fat, and more. We pride ourselves on working with each individual to create a custom treatment plan and educate them throughout their journey with us. To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link: https://www.heddenmd.com/

Requirements

1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.
Experience in patient/customer service, including handling sensitive or confidential information.
High school diploma or equivalent required
Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.
Strong customer service skills with a positive and empathetic attitude toward patients.
High attention to detail, especially in managing patient records and handling sensitive information.
Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.
Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.
Strong work ethic, punctuality, and reliability.
Discretion and professionalism in handling sensitive patient information and situations.

Nice To Haves

Experience with scheduling, managing appointments, and working with practice management software is a plus.
Additional education or certification in office management or medical administration is a plus.

Responsibilities

Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
Screen calls, provide service information, answer inquiries, and respond to emails professionally.
Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.