Patient Concierge
About The Position
At Interlakes Family Dental, we believe dentistry is about much more than teeth; it's about creating meaningful experiences, building lasting relationships, and making every patient feel genuinely cared for. We're looking for an exceptional Patient Concierge who is passionate about people, thrives in a fast-paced environment, and understands that every interaction matters. This isn't just a scheduling position, it's an opportunity to be the first impression of our practice and play a vital role in elevating the patient experience. Our culture is built on teamwork, growth, accountability, and kindness. We are committed to helping one another succeed and believe that when we grow together, everyone wins: our patients, our team, and our organization.
Requirements
- Outstanding communication and customer service skills
- Strong organizational abilities and attention to detail
- Ability to multitask in a busy environment
- Positive attitude and team-first mindset
- Professional appearance and demeanor
Nice To Haves
- Previous dental experience is a plus, and we are willing to train the right person who aligns with our culture and values
- Loves helping people
- Brings positive energy to every day
- Enjoys working as part of a collaborative team
- Is eager to learn and grow professionally
- Takes pride in creating an exceptional patient experience
- Looks for ways to make things better rather than settling for "good enough"
- Sees every patient interaction as an opportunity to create an unforgettable experience
- Is excited to learn, eager to contribute, and ready to grow alongside a team that genuinely cares about one another
Responsibilities
- Welcome patients with warmth and professionalism
- Schedule and coordinate appointments
- Manage incoming phone calls and patient communications
- Help patients understand and navigate their appointments
- Maintain accurate patient records
- Work closely with doctors, hygienists, and teammates to ensure a seamless patient experience
- Assist in keeping schedules productive and organized
- Be a trusted resource for patients throughout their journey with us
Benefits
- Supportive, team-centered culture
- Opportunities for professional growth and development
- Leadership that invests in its people
- Consistent full-time schedule
- Work that makes a difference in people's lives every day
- The chance to be part of a growing organization focused on excellence
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
