Senior Coordinator, Coalitions & Member Experience

Campus Compact

6d•$65,000 - $70,000•Remote

About The Position

The Senior Coordinator, Coalitions and Member Experience is a member-facing execution role that supports coalition activity and the overall membership experience through responsive communication, sound judgment, and reliable follow-through. This role sits at the intersection of operations and relationships. It ensures that day-to-day work runs smoothly across the full member lifecycle, from onboarding and engagement to renewal. It is the operational backbone of the member experience domain, handling interactions with members with confidence and care, maintaining the systems and workflows that keep member-facing processes running seamlessly and escalating issues thoughtfully and strategically. The ideal candidate brings relational experience, operational precision and strong communications skills to a role that is both externally engaged with our members, and operationally responsible. By ensuring consistent, high quality execution across member touchpoints, the Senior Coordinator role protects leadership capacity while strengthening trust with members.

Requirements

3+ years experience in roles with similar levels of capacity & responsibilities.
Bachelor’s degree in a relevant field.
Experience working with coalitions, networks, or membership-based organizations.
Experience maintaining accurate records and managing data entry across CRM or database systems in a high-volume environment.

Nice To Haves

Membership lifecycles, renewal processes, and member engagement practices.
Writing and reviewing stakeholder communications, including newsletters and email correspondence, with attention to voice, tone, and audience.
Engaging organizational tools such as (or similar to) Salesforce, Form Assembly, MailChimp, Swoogo, Asana, Google Drive, Zoom, and MacOS, or demonstrated ability to quickly learn comparable platforms in a remote environment.
Experience working in a membership-based organization, association, or coalition environment
Familiarity with membership lifecycles, renewal processes, and member engagement practices.
Experience writing and editing stakeholder communications, including newsletters and email correspondence, with attention to voice, tone, and audience.
Familiarity with organizational tools such as (or similar to) Salesforce, Form Assembly, MailChimp, Swoogo, Asana, Google Drive, Zoom, and MacOS, or demonstrated ability to quickly learn comparable platforms in a remote environment.

Responsibilities

Serves as a primary point of contact for members on routine questions that come through general membership communication channels (e.g. generic email)
Responds to inquiries with accuracy, context, and professionalism (not just triage)
Discerns when issues require escalation versus resolution. Represents the organization consistently and well in day-to-day interactions
Provides operational and communication support for coalitions, champions, and networks
Coordinates logistics, communications, and follow-up for coalition activities
Supports the Director in maintaining momentum and continuity across networks
Manages the membership inbox, including response, routing, and follow-up
Supports the onboarding of new members into the Campus Compact community by coordinating early experiences and a seamless integration that sets the foundation for successful engagement
Supports the tracking and reporting of engagement activity to enable the team to identify trends, opportunities, and respond to the needs of the network
Coordinates and maintains the operational infrastructure of the renewal process, including invoice workflows, internal payment tracking in coordination with Finance, and Salesforce record management
Ensures member-facing processes feel seamless and intentional
Executes Salesforce data entry and hygiene (bulk uploads, contact updates, participation tracking)
Ensures member interactions and engagement are accurately reflected in systems
Flags data issues or inconsistencies to the Systems & Analytics role
Develops an understanding of Campus Compact’s portfolio of programs, offerings and strategic priorities, serving as an informed, reliable bridge between the Membership team and the broader organization
Supports the development of internal resources, shared timelines, and content, to foster organizational cohesion and information sharing
Develops working knowledge of our member portfolio to serve as a resource for internal teams seeking to engage members
Anticipates needs and prepares materials, follow-ups, and coordination support
Handles day-to-day member conversations to free leadership for higher-stakes engagement
Serves as a reliable extension of the Director in execution and communication
Take on other responsibilities as needed and appropriate