Senior Conversational Designer

Optimum•New York, NY

7d•$133,661 - $219,586

About The Position

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Reporting to the VP of Product Design and Research, this role is responsible for creating all product design work related to customer and sales agent chat interactions including GenAI chatbot experiences and Voice UI (VUI). The ideal candidate has a passion for empathizing with users and should have experience designing natural conversational prompts, responses, chatbot and VUI workflows. The scope of this work will span residential and business channels as well as the internal tools that our front-line workers depend on. This role will collaborate frequently with other product designers and UX Research to understand and mitigate customer and agent pain points while streamlining design patterns and workflows based on validated primary user intents across channels. Great presentation and communication skills that consistently build and evangelize the product narrative are essential. If you are seeking an opportunity to design from the bleeding edge of innovation on a highly collaborative human-centric team utilizing the latest in genAI tech, we are seeking you!

Requirements

8+ years Product Design Experience
Bachelor’s degree in a related field or equivalent work experience
5+ years designing with components and DS libraries in Figma and/or Sketch App
3+ years Chatbot and VUI design experience
Multimodal interaction design
5+ years' experience working collaboratively within JIRA for tracking deliverables/tasks as a single source of truth
Expert in color theory, typography, iconography
Versed in voice, mobile, and desktop interaction patterns
A strong portfolio demonstrating past work (please include a link in your resume or on the application under "web page or demo reel")
A scrutinizing eye for design
Excellent communication and presentation skills
Proactive and self-motivated
Accurate estimation and timely delivery
Applicants must be authorized to work for ANY employer in the U.S.

Nice To Haves

Voiceflow or Google DialogFlow experience is a plus
Exceptional writing and grammar skills and/or copywriting strongly desired
Copywriting experience with samples

Responsibilities

Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission
Collaborate closely with the VP of Product Design on design strategy and principles
Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development
Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design
Collaborate with Brand for brand voice in prompts and responses
Be a co-author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals
Evangelize best practices and data-driven decisioning
Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture
Create and deliver all design work product