Senior Controls Systems Engineer

Chewy • Reno, NV

1d • Hybrid

About The Position

Chewy is looking for a Senior Controls Systems Engineer to offer regional field support and lead network-wide efforts within our Fulfillment Center (FC) operations! This role is highly visible and suited for a controls expert who can balance remote troubleshooting with strategic standardization and ongoing improvement! The Senior Controls Systems Engineer reports directly to the Associate Director of Automation & Engineering and collaborates closely with onsite Maintenance Managers and Controls Systems Engineers (CSEs) to maintain consistent standard work, outstanding performance, and readiness for new technology throughout the network.

Requirements

• Bachelor’s degree or equivalent experience in Electrical Engineering, Controls Engineering, Mechatronics, or a related field.
• 6+ years of progressive experience in PLC-based controls build, development, troubleshooting, and support within automated fulfillment, distribution, manufacturing, or material handling environments.
• Strong background in industrial controls platforms (Rockwell/Allen-Bradley preferred), HMI creation, and industrial networking technologies (EtherNet/IP, device networks, scanners/sensors).
• Strong understanding of WMS/WCS/WES integrations, PLC network topology, and field device interface development (scanners, cameras, print-and-apply, servo/VFD systems).
• Demonstrated ability to lead cross-site technical initiatives, set standards, and drive measurable performance improvements.
• Demonstrated skill in identifying root causes and transforming insights into lasting corrective measures.
• Working knowledge of motor controls (starters, VFDs) and standard electrical components; ability to troubleshoot end-to-end controls/electrical issues.
• Strong project management, communication, and collaborator management skills; comfortable presenting technical topics to operations and senior leaders.
• Proficiency with MS Office (Excel/PowerPoint) and Visio (or equivalent) for documentation and technical communication.
• Ability to travel approximately 25% to 40% regionally, with occasional additional travel for launches or critical events.
• Ability to participate in rotational weekend and after-hours on-call support for blocking issues.

Nice To Haves

• BS or MS in Electrical/Controls/Mechatronics Engineering or equivalent experience.
• Experience working with industrial robotics, ASRS systems, or sophisticated goods-to-person automation.
• Experience working for a leading industrial automation or material handling system integrator/OEM.
• Lean / Six Sigma training (Green Belt or higher) and demonstrated use of data-driven reliability improvement methods.
• Strong customer service approach with the ability to build trust and influence without direct authority.

Responsibilities

• Act as the regional technical expert for control systems that support conveyors, sortation, scanners, cameras, print-and-apply, and robotics.
• Provide reactive support for complex downtime events, addressing critical issues, troubleshooting, remediation, and root cause analysis.
• Collaborate with onsite Maintenance Managers and CSEs to ensure controls standard work, change control, and documentation are accurate, current, and consistently applied.
• Lead and approve (or coordinate approval of) regional automation and controls change requests through the appropriate systems and governance.
• Manage regional controls condition assessments and lifecycle/upgrade path planning; interpret outcomes into prioritized development plans and capital or expense proposals.
• Drive proactive performance management by monitoring network indicators (uptime, efficiency, chronic faults, MTBF/MTTR, system availability) and implementing corrective actions to meet or exceed outstanding benchmarks.
• Develop and deliver training and mentoring for CSEs and maintenance teams (including recurring network training sessions), growing technical capability and reducing repeat failures.
• Lead or support commissioning readiness, acceptance testing, and standardization of new equipment launches; partner with Operations, Engineering, IT, and vendors to align resourcing, procedures, and validation.
• Identify and implement continuous improvement opportunities, including reliability enhancements, control logic improvements, alarm rationalization, and improved recovery procedures.
• Own drafting of Correction of Error (COE) / After Action items for major events; present outcomes, findings, and long-term solutions to leadership.
• Influence cross-functional partners (Operations, Safety, Facilities, Engineering, and Vendors) to improve system performance, safety, and scalability.

Benefits

• 401k
• new hire and annual equity grant
• annual bonus
• medical/Rx insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• hospital indemnity insurance
• critical illness insurance
• accident insurance
• parental leave
• family services benefits
• backup dependent care
• flexible spending accounts
• telemedicine
• pet adoption reimbursement
• employee assistance program
• 10% off pet insurance
• 20% off at Chewy.com
• unlimited PTO (subject to manager approval)
• six paid holidays
• paid sick and family leave (in compliance with applicable state and local regulations)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior