Senior Controls Systems Engineer

ChewyReno, NV
Hybrid

About The Position

Chewy is looking for a Senior Controls Systems Engineer to offer regional field support and lead network-wide efforts within our Fulfillment Center (FC) operations! This role is highly visible and suited for a controls expert who can balance remote troubleshooting with strategic standardization and ongoing improvement! The Senior Controls Systems Engineer reports directly to the Associate Director of Automation & Engineering and collaborates closely with onsite Maintenance Managers and Controls Systems Engineers (CSEs) to maintain consistent standard work, outstanding performance, and readiness for new technology throughout the network.

Requirements

  • Bachelor’s degree or equivalent experience in Electrical Engineering, Controls Engineering, Mechatronics, or a related field.
  • 6+ years of progressive experience in PLC-based controls build, development, troubleshooting, and support within automated fulfillment, distribution, manufacturing, or material handling environments.
  • Strong background in industrial controls platforms (Rockwell/Allen-Bradley preferred), HMI creation, and industrial networking technologies (EtherNet/IP, device networks, scanners/sensors).
  • Strong understanding of WMS/WCS/WES integrations, PLC network topology, and field device interface development (scanners, cameras, print-and-apply, servo/VFD systems).
  • Demonstrated ability to lead cross-site technical initiatives, set standards, and drive measurable performance improvements.
  • Demonstrated skill in identifying root causes and transforming insights into lasting corrective measures.
  • Working knowledge of motor controls (starters, VFDs) and standard electrical components; ability to troubleshoot end-to-end controls/electrical issues.
  • Strong project management, communication, and collaborator management skills; comfortable presenting technical topics to operations and senior leaders.
  • Proficiency with MS Office (Excel/PowerPoint) and Visio (or equivalent) for documentation and technical communication.
  • Ability to travel approximately 25% to 40% regionally, with occasional additional travel for launches or critical events.
  • Ability to participate in rotational weekend and after-hours on-call support for blocking issues.

Nice To Haves

  • BS or MS in Electrical/Controls/Mechatronics Engineering or equivalent experience.
  • Experience working with industrial robotics, ASRS systems, or sophisticated goods-to-person automation.
  • Experience working for a leading industrial automation or material handling system integrator/OEM.
  • Lean / Six Sigma training (Green Belt or higher) and demonstrated use of data-driven reliability improvement methods.
  • Strong customer service approach with the ability to build trust and influence without direct authority.

Responsibilities

  • Act as the regional technical expert for control systems that support conveyors, sortation, scanners, cameras, print-and-apply, and robotics.
  • Provide reactive support for complex downtime events, addressing critical issues, troubleshooting, remediation, and root cause analysis.
  • Collaborate with onsite Maintenance Managers and CSEs to ensure controls standard work, change control, and documentation are accurate, current, and consistently applied.
  • Lead and approve (or coordinate approval of) regional automation and controls change requests through the appropriate systems and governance.
  • Manage regional controls condition assessments and lifecycle/upgrade path planning; interpret outcomes into prioritized development plans and capital or expense proposals.
  • Drive proactive performance management by monitoring network indicators (uptime, efficiency, chronic faults, MTBF/MTTR, system availability) and implementing corrective actions to meet or exceed outstanding benchmarks.
  • Develop and deliver training and mentoring for CSEs and maintenance teams (including recurring network training sessions), growing technical capability and reducing repeat failures.
  • Lead or support commissioning readiness, acceptance testing, and standardization of new equipment launches; partner with Operations, Engineering, IT, and vendors to align resourcing, procedures, and validation.
  • Identify and implement continuous improvement opportunities, including reliability enhancements, control logic improvements, alarm rationalization, and improved recovery procedures.
  • Own drafting of Correction of Error (COE) / After Action items for major events; present outcomes, findings, and long-term solutions to leadership.
  • Influence cross-functional partners (Operations, Safety, Facilities, Engineering, and Vendors) to improve system performance, safety, and scalability.

Benefits

  • 401k
  • new hire and annual equity grant
  • annual bonus
  • medical/Rx insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • hospital indemnity insurance
  • critical illness insurance
  • accident insurance
  • parental leave
  • family services benefits
  • backup dependent care
  • flexible spending accounts
  • telemedicine
  • pet adoption reimbursement
  • employee assistance program
  • 10% off pet insurance
  • 20% off at Chewy.com
  • unlimited PTO (subject to manager approval)
  • six paid holidays
  • paid sick and family leave (in compliance with applicable state and local regulations)
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