Senior Contract Manager

WCG International Consultants Ltd.•Ottawa, ON

1d•CA$100,000 - CA$103,000•Remote

About The Position

As a Senior Contract Manager, you will be responsible for managing high profile Service Provider and/or external relationships to ensure the health of the catchment performance through the organizations with the highest market share. In this role, you will take the lead position in Operations to drive performance focused activity to identify risks and opportunities, and influence change and improvement. You will also manage key relationships to ensure that services delivered are consistent with the service delivery model and policies and desired outcomes are achieved.

Requirements

A post-secondary degree, or diploma in business or related discipline (or comprehensive and equivalent experience)
Comprehensive Contract Management experience
Bilingualism (English and French), with the ability to communicate effectively (written and verbal) in both languages in a professional environment
Advanced understanding of and experience managing government funded or public sector contracts
Excellent organization, administrative and time management skills; ability to prioritize duties
Highly motivated; ability to work independently, works well in a team environment with excellent interpersonal skills
Proven ability to manage performance, including: Monitoring KPIs, Leading performance improvement processes and corrective action plans, Supporting risk mitigation and escalation processes
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and provide evidence-based recommendations
Strong accountability, professionalism, and ethical judgment
Flexibility to travel and work across multiple locations as required to support service providers and operational needs; must possess a valid driver’s license and have reliable access to a vehicle
Advanced MS Office skills
Advanced negotiation skills and ability to develop strong partnerships
Advanced communication and collaboration skills
Must successfully pass a Criminal Record Check

Responsibilities

Direct Contract Management of a reduced number of Service Providers with higher market share
Support Contract Management team with high level strategic discussions with Service Providers, and offer capacity building and coaching to Contract Managers
Support Contract Managers with Service Provider dispute resolution processes
Actively participate in the Performance Management Framework process, encouraging high quality support to our Service Providers
Develop contracts for Contractors, conduct negotiations and audit performance to ensure contractual compliance
Prepare and analyze reports and provide feedback and insights to the appropriate teams
Provide expertise with regard to the contract, including identifying training needs in the network, and designing appropriate solutions
Contribute to continuous improvement efforts by supporting and assisting Contractors with efficiency and effectiveness initiatives
Work to continually improve organizational systems and process to maximize program efficiency, effectiveness and productivity in support of enhanced client outcomes
Create a day-to-day environment of strong focus on team performance, ensuring effective coordination throughout the team
Training and mentoring of staff to ensure their performance exceeds minimum Key Performance Indicator (KPI) standards
Provide feedback and coaching to Contract Management team members and establish performance goals
Create and maintain a positive and professional team atmosphere