Senior Contract Manager

Driven Brands Inc.•Hamilton, ON

3d•Hybrid

About The Position

The Senior Contract Manager (Sr. Manager of Franchise Compliance and Collision Programs) is a North American role overseeing our activity relative to renewals, transfers and the at-risk side of the business. Their focus is on retention measures, streamlined workflow, Franchisee and working collaborative with key stakeholders and senior leadership to ensure we are compliant and contractually sound. This role works in close collaboration with the Executive Leadership Team, and senior leaders in Development, Operations, Legal, Finance/Accounting, and is attuned with the company’s strategic objectives to produce results and outcomes.

Requirements

Excellent communication, interpersonal and organizational skills
Effective presentation skills and strong comfort in hosting/leading internal and FZ facing touchpoints and events
Proven track record, working effectively in a cross-functional team environment and with executive leadership
Able to work in a fast-paced dynamic environment, pivot and a champion of change
Data analysis and reporting capabilities
Seasoned at writing and presenting succinct summaries for executive audiences
Working proficiency in CRM tools
Strong process orientation, experience documenting and writing SOPs to support workflow and staff efficiencies

Nice To Haves

Proficiency and/or knowledge of task management tools (e.g. ClickUp) a plus
Contract Management, Contract Administration and/or a background as a Paralegal a plus
Bachelor's degree in business, contract law or related field a plus

Responsibilities

Oversees and implements compliance strategies, ensuring they are aligned with business objectives; particularly relative to growth (NUG) and revenue targets
Focuses on optimizing FZ retention and risks associated with releases, resales and renewals
Provides relative and timely updates and reporting on the compliance category, ensuring key stakeholders and the executive leadership are appraised of progress and completion status against targets
Creates improvements to existing forecasts and forecast accuracy
Escalates roadblocks in a timely fashion, mitigating risk and delays in closure of compliance activity
Cognizance of ROFR guidelines as well as ensure stores during the renewal cycle are closed in advance of contract expiry
Ensures reporting and tracking tool for activity (ClickUp) continues to provide value and enhanced to best support our way of working
Oversees and drives process improvement initiatives to ensure the overall health and operation of the compliance category