Senior Continuous Improvement Specialist

Munson Healthcare•Traverse City, MI

11d

About The Position

The Sr. Continuous Improvement Specialist draws upon the deep knowledge and experience of Lean for Healthcare and other improvement methodologies in accomplishing assignments. The Senior Continuous Improvement Specialist engages in a leadership role to lead or facilitate process improvement activities, initiatives and events throughout the healthcare system. They have demonstrated ability in Project Management, project planning and implementation, facilitation, data collection and analytics, A3 Thinking, Value Stream Analysis, Workflow Assessments, and the use of Lean and other improvement tools. The Sr. Continuous Improvement Specialist understands the Munson Alignment Framework and Operating System. Much of the work is self-directed and varies in both subject matter and team composition. They can work with individuals or teams and oftentimes serve as trainer, coach or mentor and may direct the work of others.

Requirements

A Bachelor’s degree in Industrial Engineering, Operations Management, Business, Nursing, or other professional healthcare discipline from an accredited college or university.
Three or more years of experience including project leadership experience with a demonstrated record of achieving and sustaining favorable results.
Demonstrated expertise using a wide range of performance improvement tools and methodologies, including Lean.
Excellent organizational, analytical, presentation and project management skills.
Strong interpersonal skills, and ability to communicate and interact effectively with employees from all areas of the organization.
Ability to evaluate and discuss defects and errors in an objective and non-threatening manner.
Demonstrated ability using complex data for decision-making.
Demonstrated proficiency with Microsoft Office products and desktop software.
Strong written, oral, visual and presentation skills to articulate the philosophy of Continuous Improvement as well as on-going project status information.
Experience providing education/training and coaching in the use of performance improvement tools and techniques.

Nice To Haves

Clinical experience in nursing, medicine, pharmacy or allied health profession.
Lean for Healthcare or Lean Six Sigma certification or comparable experience.
Familiarity with Clinical EHRs.
A Master’s degree.

Responsibilities

Lead or facilitate process improvement activities, initiatives and events throughout the healthcare system.
Engage in project management, project planning and implementation.
Facilitate data collection and analytics.
Utilize A3 Thinking, Value Stream Analysis, and Workflow Assessments.
Apply Lean and other improvement tools.
Understand the Munson Alignment Framework and Operating System.
Work with individuals or teams, serving as trainer, coach, or mentor.
Direct the work of others.
Work with leaders as a change agent to drive transformation and assist with change management.