Senior Content Strategist

Cyara

5d • $130,000 - $155,000 • Remote

About The Position

Cyara is looking for a Senior Content Strategist who can turn complex, technical ideas into powerful stories that inspire action. This person will sit at the intersection of product insight, brand storytelling, and thought leadership, shaping how Cyara shows up in the market and how we communicate our vision of flawless, trusted AI-driven CX. If you can translate whitepapers, analyst insights, and platform innovations into accessible, emotionally resonant narratives — this is your stage.

Requirements

• Minimum of 7 years of experience in content strategy, storytelling, or editorial roles within B2B SaaS, enterprise software, AI, or CX technology.
• Exceptional writing and editing skills — you know how to find the human story in complex ideas.
• Strong understanding of how to tailor stories for different audiences (executives, analysts, prospects, customers).
• Ability to translate product or technical insights into business and emotional value propositions.
• Experience partnering cross-functionally with marketing, product, and communications teams.
• Proven track record of crafting thought leadership that builds credibility and drives engagement.
• A self-starter with high creative energy, editorial judgment, and the ability to manage multiple priorities.

Nice To Haves

• Background in journalism, creative writing, or communications.
• Experience ghostwriting for executives or shaping corporate narratives.
• Familiarity with AI, machine learning, or CX ecosystems.
• A portfolio showcasing a range of storytelling formats and channels.

Responsibilities

• Shape the narrative: Develop clear, consistent storytelling frameworks that connect Cyara’s innovations (AI Trust, Agentic AI, CX Assurance) to customer outcomes and market trends.
• Create high-impact content: Write and edit compelling content across formats — blogs, bylines, whitepapers, web copy, video scripts, event narratives, and social storytelling.
• Translate technical to human: Partner with product, AI, and engineering teams to distill complex technology into engaging, plain-language stories that resonate with buyers, analysts, and other influencers.
• Elevate thought leadership: Collaborate with executives to craft point-of-view pieces, keynote messages, and perspectives that advance Cyara’s leadership position in AI and CX.
• Drive editorial excellence: Maintain narrative consistency across owned, paid, and earned channels.
• Collaborate across teams: Work closely with corporate comms, product marketing, events, and demand gen to ensure content aligns with pipeline and brand goals.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Flexible work schedules and remote first environment
• Unlimited Time Off in addition to paid holidays
• Life and disability programs
• 401(k) matching program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed