Senior Content Strategist

PagerDuty • San Francisco, CA

8d • Hybrid

About The Position

PagerDuty is seeking a talented writer and savvy marketer to join their Corporate Marketing and Brand team as a Senior Content Strategist. This role will be responsible for creating, editing, and amplifying compelling content that communicates PagerDuty's vision of operational transformation to existing and new audiences. The ideal candidate has a keen eye for detail, thinks in stories, and is passionate about crafting engaging content. This role requires coming into the San Francisco office twice a week.

Requirements

• Bachelor's Degree in a relevant program or equivalent experience
• 4+ years of experience in content creation, marketing, communications/journalism, or similar
• A portfolio of written work for a technology brand(s)

Nice To Haves

• B2B SaaS experience
• Experience marketing to IT and senior technology buyers at enterprise companies
• Good understanding of technology, B2B companies and curiosity about tech trends.
• Experience with technical content, ideally geared towards developers and/or engineers
• Demonstrated experience collaborating with various team to successfully produce content and delight the customer
• Excellent written and verbal communication skills
• Familiarity with Google Suite and proven dexterity with new tool adoption
• A comfort with data and desire to test and learn
• A keen interest in the latest news and developments in technology and business trends

Responsibilities

• Partner with Campaigns, Product Marketing, and Communications to align on content themes and topics that deliver on brand awareness and full-funnel campaign goals.
• Create and successfully deliver content in a variety of form factors (e.g. blog post, eBook, whitepaper, email, script, etc.) that span our high-level platform narrative to insights about specific use cases and benefits, for multiple products/solutions.
• Write copy that doesn't just inform — it sings. Craft headlines, hooks, and lines sharp enough to stop the scroll and stick in someone's head long after they've closed the tab.
• Build strong, collaborative relationships with PagerDuty’s network of thought leaders, product experts, and writers, serving as a versatile editor who maintains quality and tone across written and multimedia content assets.
• Hold up a high bar for the quality of writing and its visual expression in our deliverables, so that our content is ever more compelling and is a great experience to consume.
• Balance left brain and right brain daily: use data, analytics, GEO/AEO tools, etc to understand what's actually working, then apply that insight to make the next piece of content even better.
• Proactively identify and seize opportunities to continually make PagerDuty’s content more modern, relevant, and actionable for our audiences.
• Use AI as a force multiplier to accelerate content production while keeping a human firmly in the loop on judgment, tone, and quality.
• Work with our Content Operations Manager and teams including Brand, Product Marketing, Events, and Campaigns to ensure timely delivery of assignments.
• Assist with building and monitoring a clear and simple baseline of metrics for content performance, using insights to continually improve and make our stories more relevant and digestible.

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior