Senior, Content Operations

Air•Pittsburgh, PA

4d•Onsite

About The Position

We are seeking an exceptional and experienced Senior Content Operations team member, a role for someone who shares our passion and obsession with quality. You will be a core member of our Product and Engineering team dedicated to helping our clients replace time-consuming, manual processes to achieve informed, real-time decisions about government markets, competitors, and agency relationships. The ideal candidate is a hands-on analyst with large dataset experience. You must also possess strong interpersonal skills to work cross-functionally across internal teams and with Air platform Subject Matter Experts (SMEs). You will support the Content Analyst Manager in overseeing two offshore teams across split shifts, ensuring the delivery of high-quality, fast-turn validation and QA. This role involves assisting with day-to-day team management, workload prioritization, and performance support while maintaining high-confidence accuracy across every data point. You will own feedback loops and process improvements—leveraging technical skills to reduce rework, improve scalability, and strengthen overall execution—while reporting progress, risks, and outcomes directly to the Content Analyst Manager.

Requirements

U.S. Citizenship is required
3+ years of experience in content operations, data operations, research operations, data QA/validation, or similar roles supporting structured data workflows
1–3+ years experience leading analysts or data QA teams (including offshore and/or shift-based coverage preferred)
Proven ability to manage high-volume validation work with tight SLAs, competing priorities, and frequent context switching
SQL and Python experience
Experience working with structured datasets, logs, and validation outputs to identify root causes and reduce rework
Familiarity with data QA concepts (sampling methods, error categorization, trend tracking, and continuous improvement loops).
Demonstrated success in coaching teams, improving performance, and maintaining high-quality standards
Strong judgment and attention to detail when validating complex relationships and resolving ambiguous cases
Excellent written communication — able to document decisions with clear reasoning and auditable source support
Ability to prioritize, triage, and execute quickly while maintaining consistent quality
Strong stakeholder communication skills and the ability to coordinate across multiple workstreams
Comfortable operating in a “supporting leader” capacity and reporting outcomes, blockers, and risks upward

Nice To Haves

Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
Experience in or exposure to the nuances of a startup or other entrepreneurial environment
Ability to translate operational problems into simple technical solutions (query-based checks, automated sampling, error flagging, process instrumentation)

Responsibilities

Manage and provide leadership for two offshore teams, overseeing daily workflow, assignments, prioritization, throughput, and SLA delivery.
Provide consistent coaching (calibrations, feedback, 1:1s/lead check-ins) to maintain morale and accountability across different cultures and hours.
Escalate risks, resourcing gaps, and performance concerns to the Content Analyst Manager.
Oversee manual QA and validation, especially for high-volume checks with quick turnaround.
Triage requests, prioritize workloads, and meet SLAs.
Establish feedback loops to reduce errors and improve accuracy.
Document issues and resolutions to enhance future execution.
Provide daily/weekly status updates on volume, trends, and blockers.
Maintain and improve SOPs, QA guidelines, and validation standards.
Track key performance metrics and risks.
Lead calibration and review routines.
Support performance coaching and skill development.