Senior Content Marketing Manager

Crescendo.ai • Chicago, IL

1d • Remote

About The Position

Crescendo is the only AI-Native Customer Experience solution designed to run AI and human agents as one unified system. By combining autonomous AI technology with embedded CX expertise, we help organizations deliver seamless customer experiences that continuously improve as complexity grows. But Crescendo is also about people. We don't just connect talent with opportunity — we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us, and let's build the future of customer experience together. Welcome to Crescendo. Welcome to what's next.

Requirements

• 6-8 years in B2B content marketing, ideally at a technology company in a category-creation or high-growth phase.
• A portfolio of work including thought leadership, research reports, campaign content, and case studies, demonstrating specific results.
• Genuine AI fluency, with daily use of AI tools and a demonstrated workflow for producing content efficiently without sacrificing quality.
• Strong editorial instincts, with the ability to differentiate between attention-earning content and filler content.
• Comfort working with technical subject matter experts to translate complex information into compelling content for non-technical buyers.
• Experience owning a webinar or event content program.
• Track record of connecting content decisions to pipeline outcomes and understanding the reasons for success.
• Experience working in B2B SaaS in a category-creation environment.
• Experience ghost-writing for a founder or executive, matching their voice.
• Experience publishing original research that has been cited externally.
• A point of view on the future of B2B content.

Responsibilities

• Ghost-write and co-create thought leadership pieces with the CEO and leadership team.
• Commission and produce original research and data stories.
• Develop content that defines and establishes the agent-native CX category.
• Create content arcs for product announcements, press releases, and launch moments.
• Develop content for competitive campaigns aimed at displacing competitors.
• Create industry-specific content tailored to the pain points of verticals like Banking, Finance, Healthcare, and Retail.
• Own the webinar program, including topic selection, speaker coordination, promotion, live execution, and repurposing.
• Develop content for events, including pre-event thought leadership, live social amplification, and post-event repurposing.
• Interview customers to create compelling case studies that highlight their results and impact.
• Use AI as a force multiplier for research, drafting, repurposing, and distribution, while maintaining editorial judgment.
• Collaborate closely with the VP of Product Marketing on strategy and positioning.
• Utilize insights from sales calls, win/loss data, and market research to inform content creation.
• Measure content performance based on share of voice, pipeline influence, and content-assisted deals.

Benefits

• Equal employment opportunities
• Consideration for qualified applicants regardless of criminal histories
• Reasonable accommodations for qualified individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed