Senior Content Developer

Capgemini • New York, NY

5d • $75,716 - $132,762

About The Position

This role combines advanced Duck Creek solution development with hands-on environment engineering. It spans configuration, debugging, technical leadership, environment management, deployment support, and cross-functional collaboration across Duck Creek Policy, Billing, and Claims.

Requirements

• Advanced Duck Creek solution development
• Hands-on environment engineering
• Configuration
• Debugging
• Technical leadership
• Environment management
• Deployment support
• Cross-functional collaboration across Duck Creek Policy, Billing, and Claims
• Duck Creek Author, Manuscript, Forms, Rating, and Policy modules
• CI/CD
• Automation improvements
• Process optimization
• Agile/Scrum participation
• Installation, configuration, and maintenance of Duck Creek applications, servers, and infrastructure
• Client and stakeholder interaction
• Environment readiness
• Deployment execution
• Configuration migration
• Release management
• Troubleshooting complex issues involving APIs, integrations, logs, data flows, and performance
• Execution of installation scripts
• Validation of deployments
• Smoke testing
• System health and performance monitoring
• Risk identification
• Detailed environment documentation (topology diagrams, runbooks)
• Root Cause Analysis (RCA) efforts
• Remediation strategies
• Onboarding, rollouts, cutovers, and major environment changes

Responsibilities

• Design, configure, and develop solutions across Duck Creek Author, Manuscript, Forms, Rating, and Policy modules.
• Coordinate design and code reviews while ensuring alignment with architecture and best practices.
• Provide technical guidance and mentorship to development teams.
• Lead debugging, performance tuning, and complex root-cause analysis across Duck Creek components.
• Validate technical specifications and maintain traceability throughout the SDLC.
• Develop and review test scope and artifacts, supporting SIT, UAT, and defect triage.
• Contribute to CI/CD, automation improvements, and process optimization.
• Facilitate knowledge-sharing workshops and Agile/Scrum participation.
• Install, configure, and maintain Duck Creek applications, servers, and infrastructure across environments.
• Work directly with clients and stakeholders to gather environment requirements and ensure compatibility.
• Support environment readiness, deployment execution, configuration migration, and release management.
• Troubleshoot complex issues involving APIs, integrations, logs, data flows, and performance.
• Execute installation scripts, validate deployments, and perform smoke testing.
• Monitor system health, performance metrics, and proactively identify risks.
• Prepare detailed environment documentation including topology diagrams and runbooks.
• Participate in RCA efforts and propose remediation strategies.
• Provide expertise during onboarding, rollouts, cutovers, and major environment changes.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed