22654 - Senior Content Designer
About The Position
As a Senior Content Designer, you will be responsible for creating, developing and continuously improving user-centred content that supports users throughout their journey. You will take ownership of content quality, using evidence, user research and data insights to inform decisions and drive improvements. Working strategically, you will consider how content journeys align with wider business processes across both informational and transactional services. You will collaborate within multidisciplinary teams, working closely with user researchers, interaction designers, service designers, product owners and developers to deliver accessible, effective and intuitive services. As part of a well-established content design community, you will share best practice, support and mentor colleagues, and contribute to the development of content standards and services across HMCTS and the wider government profession.
Requirements
- Proven track record developing content to meet user needs for digital services
- Experience working collaboratively in fast-paced agile teams
- Strong original writing for different topics, audience groups, purposes, styles and formats
- Adept at providing simple, clear content to communicate complex issues
- Experience developing content strategies or proposing content solutions to solve business challenges
- Confident communicator: able to persuade; negotiate; influence; network; and work with stakeholders
- Ability to get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting
- Knowledge of agile ways of working and user-centred content design
- Experience scoping, commissioning and editing content
- Excellent presentation skills with experience presenting content propositions and deliverables to business leads and stakeholders
- Up to date with the latest content trends, ensuring that our solutions respond accordingly
- Experience designing and developing workable content prototypes
Responsibilities
- Develop and implement content strategies that meet user needs, business objectives and support effective customer journeys.
- Use user research, feedback, behavioural insights and performance data to continuously improve content and services.
- Collaborate with subject matter experts, stakeholders and partners to deliver clear, user-focused content and promote content design best practice.
- Ensure content is accurate, accessible, legally compliant, optimised for search, and adheres to design, style and brand standards.
- Take a strategic view of business challenges, wider impacts and long-term outcomes to identify content solutions.
- Support the wider content team through peer reviews, content audits, benchmarking and continuous improvement activities.
Benefits
- Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
- Scheme to allow qualifying staff to buy or sell up to three days leave each year.
- Additional paid time off for public holidays and 1 privilege day.
- Leave for part-time and job share posts will be calculated on a pro-rata basis.
- Choice of pension schemes.
- Extensive range of training and development opportunities.
- Opportunity to join employee-run networks.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Eligibility for alternative government childcare support schemes, including Tax Free Childcare.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
