Senior Content Designer
About The Position
CVS Health is seeking a Senior Content Designer to shape clear, accessible, and user-centered health experiences. The role combines content and design, using UX best practices, brand guidelines, accessibility standards, and competitive research to simplify user experiences and organize content around user needs. The Senior Content Designer collaborates with designers, researchers, product managers, engineers, and other stakeholders, with occasional direct support from a manager. The role may include mentoring junior colleagues and facilitating workshops and design critiques. It also leads content development and review across stakeholder groups, including product and legal.
Requirements
- At least 5 years of experience in UX writing, UX design, or content design.
- At least 2 years of experience with Agile and lean UX/software development practices, including product management software such as Rally or Jira.
- At least 2 years of experience with web and app experiences.
- At least 2 years of experience collaborating with internal team members such as experience designers, accessibility experts, and product managers.
- At least 2 years of experience in UX wireframing, UX flows, and shaping content for multidisciplinary projects using prototyping software such as Figma and Miro.
- Experience in health care, pharmacy, or another regulated field such as insurance or finance.
- Experience with translation and transcreation best practices.
- Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar.
- A portfolio that includes work on digital products or services, service design, or human-centered design.
Nice To Haves
- Extensive experience with design software such as Figma, Airtable, InVision, and Miro.
- Experience with AI tools such as Claude-Code, Claude integrations with MCPs, and FigmaMake.
- Experience collaborating across design, design operations, research and usability, accessibility, product management, and engineering.
- Experience working with and improving business requirements.
- Familiarity with UX and usability terminology, taxonomies, and practices, including Design Thinking and Human-Centered Design methods.
- Knowledge of when and how to use inventories and audits, content frameworks, competitive analysis, and mapping.
- Ability to collaborate and compromise while advocating for users when appropriate.
- Bachelor’s or master’s degree preferred in Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism; extensive work experience, academic work, or certifications in user experience fields are also welcome.
Responsibilities
- Translate complex concepts and processes into compelling, easy-to-follow designs with clear content.
- Conduct UX research and champion data science to understand user behaviors, identify opportunities, deliver appropriate content, and reduce friction.
- Create content and design ecosystems across channels, devices, touchpoints, and user journeys while meeting user needs and enterprise standards.
- Challenge existing practices and advocate for new design patterns when appropriate.
- Collaborate with designers, product managers, and business stakeholders to inform requirements and optimize content and user journeys beyond the product lifecycle.
- Lead content strategists and designers in developing user stories and setting priorities.
- Facilitate workshops and design critiques, and own content reviews and iterations with stakeholders from product to legal.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
