Senior Contact Center Customer Service Coordinator - 2nd/3rd Shift

Nestle Operational Services Worldwide SA • Fremont, MI

4d

About The Position

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. As a Sr. Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers, caregivers and health care professionals responding to inquiries, complaints and praise. This role supports the Nestlé Nutrition CES team and all brands within the scope of this team.

Requirements

• High School Diploma or GED
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills

Nice To Haves

• Additional education or certification in customer service considered a plus

Responsibilities

• Primarily written channels focused (SMS text, live chat, e-mail, WhatsApp, Social Media) with the ability to flex as needed
• Support all brands within the scope for Nestlé Nutrition CES
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce intiatives and product transactions
• Process quality incidents in accordance with FDA and Nestle requirements.
• Advanced competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
• Outbound medical professional detailing and promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED