Contact Center Customer Service Coordinator - 1st Shift

Nestle Operational Services Worldwide SA • Fremont, MI

4d

About The Position

As a Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers and respond to inquiries, complaints and praise. This role supports the Nestlé Nutrition CES team and all brands within the scope of this team. Nestlé USA is committed to delighting and delivering for consumers with a rich portfolio of beloved brands. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates achievements. The company empowers employees to challenge the status quo, embrace risk-taking, and pioneer new ideas in a supportive and collaborative environment that encourages bold ambitions and continuous learning.

Requirements

• High School Diploma or GED
• Strong communication (both verbal and written) and interpersonal skills
• Computer and/or systems knowledge
• Problem solving skills
• Customer service skills

Nice To Haves

• Additional education or certification in customer service considered a plus

Responsibilities

• Phone channel focused with the ability to flex to e-mail, live chat, SMS text, eCommerce, and ratings and reviews as needed.
• Support all brands within the scope for Nestlé Nutrition CES.
• Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
• Facilitate and support eCommerce initiatives and product transactions.
• Process quality incidents in accordance with FDA and Nestle requirements.
• Competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling.
• This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED