Senior Consulting Engineer – Government Cloud Managed Services

CDW

18h•$93,000 - $150,180

About The Position

The primary purpose of this position is to manage, maintain, implement, and improve cloud-focused, platform-agnostic IT infrastructure environments supporting Government customers and regulated workloads. This position focuses on secure cloud, hybrid cloud, and multi-cloud environments, including Microsoft Azure Government/GCC High and/or Amazon Web Services (AWS) GovCloud, and/or Google Cloud Platform (GCP). Supported environments will include multi-cloud platforms; compute, storage, networking, security, identity, observability, automation, backup, database, and service management capabilities; and customer or hosted data center environments. This position ensures high levels of availability, security, performance, compliance, and operational stability for supported Government systems and business applications. The ideal candidate will have advanced technical expertise across multiple cloud platforms, the ability to design and operate secure Government cloud environments, experience applying compliance frameworks and security controls, and the ability to support mission-critical customer environments through participation in a 24x7 on-call rotation.

Requirements

Bachelor’s degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience.
Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High, AWS GovCloud (US), Google Cloud Platform (GCP)
Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, CMMC, DISA STIGs, CIS Benchmarks, or comparable security standards.
IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms.
Advanced-level technical certifications in at least one of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). Advanced-level technical certifications in at least two is strongly preferred.
Customer-facing experience, including leading technical discussions with customers and supporting pre-sales activities.
Ability to perform advanced root cause analysis, with strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication and documentation skills, with the ability to interact effectively with coworkers, customers, and stakeholders, including senior leadership.
Ability to prioritize and handle multiple tasks, adapt to changing customer needs, and meet urgent deadlines in a fast-paced, growth-oriented environment while consistently following policies and procedures; ability to travel as needed.
Demonstrated ability to work independently and as part of a team, provide guidance and mentorship to peers, and further technical education through certification and training plans.
Demonstrated ability to build customer trust and strong relationships, achieve high levels of customer satisfaction, and act consistently with the mission of CDW and the CDW Way.
Certain customer workloads (for example, those involving ITAR or CUI data) may require U.S. citizenship.

Nice To Haves

Experience supporting public sector (Federal, DoD, State and Local Government, or Education) cloud environments strongly preferred.
Hands-on operational experience with Microsoft Azure Government / Azure GCC High, a plus.

Responsibilities

Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP, responding to and resolving incidents, service requests, alerts, and operational issues across compute, storage, networking, identity, security, automation, monitoring, backup, and platform services.
Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs).
Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes, including implementing approved changes, upgrades, patches, migrations, and configuration updates.
Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, and holidays as required.
Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability.
Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, CMMC, DISA STIGs, CIS Benchmarks, and other applicable standards.
Manage and maintain cloud configurations, access controls, security controls, monitoring, and logging.
Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures, along with accurate service documentation, incident and change records, and customer environment documentation.
Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments.
Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements, and provide guidance to improve customer cloud architecture, operational maturity, security posture, and service delivery outcomes.
Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance, and participate in customer service reviews and operational meetings.
Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes.
Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise.