Senior Consultant, Productivity

West Monroe • Chicago, IL

2d

About The Position

West Monroe is seeking a Senior Consultant for its Productivity discipline within the Organization, People & Change Practice. The role partners with clients across industries to address operational challenges through process optimization, workforce productivity, and operational excellence. Consultants use data-driven insights and technology, including AI, to redesign work and deliver measurable business outcomes. Senior Consultants lead project workstreams, mentor junior team members, and develop practical solutions that improve operational performance, optimize resources, and create sustainable business value. The position may require travel up to 50%.

Requirements

• 4–6 years of experience; management consulting experience is highly preferred.
• Experience leading workstreams focused on process optimization, workforce productivity, operational excellence, labor analytics, operating model transformation, or service delivery improvement.
• Ability to break down ambiguous business problems into structured analyses and data-driven recommendations.
• Experience developing productivity, capacity, labor, cost, operational performance, and ROI analyses.
• Experience facilitating client workshops and presenting recommendations to technical and executive audiences.
• Strong analytical, communication, and problem-solving skills, with the ability to lead workstreams and collaborate across client and project teams.
• Experience integrating AI tools such as ChatGPT into day-to-day workflows, with critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Bachelor’s degree in business, engineering, operations, analytics, industrial engineering, organizational development, or a related field.
• Ability to travel up to 50%.
• Commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to work permanently in the United States without sponsorship.

Nice To Haves

• Experience in professional services, operations, industrial engineering, business transformation, or a similarly analytical environment.
• Exposure to AI, automation, workflow technologies, or advanced analytics applied to business processes and operational improvement.
• Experience with Lean, Six Sigma, Value Stream Mapping, or other continuous improvement methodologies.

Responsibilities

• Lead operational and current-state assessments to identify opportunities in business processes, workforce productivity, operating models, and performance management.
• Translate complex business challenges into structured analyses and actionable recommendations.
• Develop business cases quantifying productivity improvements, capacity gains, and financial impact.
• Facilitate client workshops and present findings to stakeholders.
• Design future-state processes to improve throughput, reduce cost, and enhance quality.
• Analyze workforce capacity, labor utilization, operating models, and performance metrics.
• Develop implementation roadmaps and help clients prioritize initiatives.
• Lead project workstreams, manage risks, ensure quality, and drive successful delivery.
• Identify opportunities to apply AI, automation, and digital capabilities across business processes and workflows.
• Partner with technical teams to translate business requirements into scalable solutions.
• Use AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations, exercising sound judgment in evaluating outputs.
• Apply AI technologies, including generative AI, automation tools, and data models, to enhance insights, delivery efficiency, and client outcomes.
• Deliver high-quality analyses, presentations, and implementation materials.
• Mentor Consultants and Experienced Consultants through coaching, guidance, and quality review.
• Support business development through client research, proposal development, and pursuit activities.
• Contribute methodologies, reusable assets, and knowledge sharing to the Productivity discipline.

Benefits

• Medical, dental, vision, and basic life insurance for employees and their families.
• Company 401(k) plan.
• Ability to purchase shares through the employee stock ownership program.
• Eligibility for annual bonuses.
• Unlimited flexible time off.
• Ten paid holidays per calendar year.
• Eligibility for ten weeks of paid parental leave upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior