Senior Consultant, Productivity

West Monroe•New York, NY

2d•$133,400 - $157,000

About The Position

West Monroe is seeking a Senior Consultant to join its Productivity discipline within the Organization, People & Change Practice. The team partners with clients across industries to address complex operational challenges through process optimization, workforce productivity, and operational excellence. It uses data-driven insights and technology, including AI, to redesign work and deliver measurable business outcomes. Senior Consultants lead client workstreams, mentor junior team members, and develop practical, measurable solutions. The role includes conducting operational assessments; identifying improvements to business processes, workforce productivity, operating models, and performance management; translating complex challenges into structured analyses and recommendations; and developing business cases that quantify productivity improvements, capacity gains, and financial impact. The Senior Consultant also designs future-state processes, analyzes workforce capacity and labor utilization, develops implementation roadmaps, and manages workstream risks and delivery quality. The role identifies opportunities to apply AI, automation, and digital capabilities to business processes and workflows, partnering with technical teams to translate business requirements into scalable solutions. It also delivers client analyses and implementation materials, mentors Consultants and Experienced Consultants, supports business development, and contributes methodologies, reusable assets, and knowledge sharing to the Productivity discipline. The position requires the ability to travel up to 50% and to work permanently in the United States without sponsorship. Salary varies by location: $121,800–$143,300 in Seattle or Washington, D.C.; $127,600–$150,200 in Los Angeles; $133,400–$157,000 in New York City or San Francisco; and $116,000–$136,500 in other locations listed as not above.

Requirements

4–6 years of experience; management consulting experience is highly preferred. Experience in professional services, operations, industrial engineering, business transformation, or a similarly analytical environment is also valued.
Experience leading workstreams focused on process optimization, workforce productivity, operational excellence, labor analytics, operating model transformation, or service delivery improvement.
Ability to break down ambiguous business problems into structured analyses and data-driven recommendations.
Experience developing productivity, capacity, labor, cost, operational performance, and ROI analyses.
Experience facilitating client workshops and presenting recommendations to technical and executive audiences.
Exposure to AI, automation, workflow technologies, or advanced analytics applied to business processes and operational improvement.
Strong analytical, communication, and problem-solving skills, with the ability to lead workstreams and collaborate across client and project teams.
Experience integrating AI tools such as ChatGPT into day-to-day workflows, with critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
Bachelor’s degree in business, engineering, operations, analytics, industrial engineering, organizational development, or a related field.
Ability to travel up to 50%.
Commitment to inclusion and diversity, and openness to new ideas and perspectives.
Ability to work permanently in the United States without sponsorship.

Nice To Haves

Management consulting experience.
Experience with Lean, Six Sigma, Value Stream Mapping, or other continuous improvement methodologies.

Responsibilities

Lead current-state operational assessments to identify opportunities across business processes, workforce productivity, operating models, and performance management.
Translate complex business challenges into structured analyses and actionable recommendations.
Develop business cases quantifying productivity improvements, capacity gains, and financial impact.
Facilitate client workshops and present findings to stakeholders.
Design future-state processes to improve throughput, reduce cost, and enhance quality.
Analyze workforce capacity, labor utilization, operating models, and performance metrics.
Develop implementation roadmaps and help clients prioritize initiatives.
Lead project workstreams by managing risks, ensuring quality, and driving successful delivery.
Identify opportunities to apply AI, automation, and digital capabilities across business processes and workflows.
Partner with technical teams to translate business requirements into scalable solutions.
Use AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations, applying sound judgment to evaluate outputs.
Apply AI technologies such as generative AI, automation tools, and data models to enhance insights, delivery efficiency, and client outcomes.
Deliver high-quality analyses, presentations, and implementation materials.
Mentor Consultants and Experienced Consultants through coaching, guidance, and quality review.
Support business development through client research, proposal development, and pursuit activities.
Contribute methodologies, reusable assets, and knowledge sharing to the growth of the Productivity discipline.