About The Position

This position consults with customers and delivers value-added services that provide the quickest path to institutional success by providing personalized and on-going guidance and support on Ellucian solutions and customer business operations post-implementation, enabling customers to maximize value from their solutions.

Requirements

  • Strong experience supporting the Colleague Finance module.
  • +7 years of experience working in a higher education Institution Business Office or equivalent consulting experience.
  • Experience with business processes related to Institution Business Office and functions within colleges and universities.
  • Experience with related business process and Banner/Colleague operations within Institution Business Office.
  • Strong problem-solving skills and a self-starter attitude.
  • Proven analytical and problem-solving skills
  • Strong presentation skills
  • Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, vendors, and customers.

Responsibilities

  • Provides high-quality customer consultation and support to Ellucian’s Colleague product suite, specifically the Colleague Finance module.
  • Monitors, tracks, and reports project risks, issues, milestones and work completed, as well as work that is underway.
  • Provides leadership for the customer enabling them to stay on time and on task.
  • Partners with customers to implement new functionality into the modules.
  • Assist customers in troubleshooting issues related modules within the Ellucian Colleague product suite.
  • Contributes to the definition of client engagement activities.
  • Interact with the customer and other consultants to translate business requirements into functional specifications for conversions, reporting, interfaces and customizations.
  • Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify causes.
  • Facilitates business process review and application prototyping sessions as well as providing
  • Evaluates and modifies systems, where appropriate, relative to the customer business practices.
  • Provide customers with high-quality business processes, change management and other appropriate documentation.
  • Implements modifications and/or updates.
  • Provide direction in developing testing methodology and test scripts for use during upgrades, patch application and customizations.
  • Works with the customer to test and confirm modifications and/or updates meet specifications.
  • Provides guidance in the development of user-training strategy, and when appropriate, delivers such training.
  • Other duties as assigned.

Benefits

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy– caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • Education Assistance Program
  • Professional development opportunities

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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