Colleague Student (SIS) Consultant - Remote/anywhere in US

Ellucian

4d•Remote

About The Position

Are you an experienced higher education consultant and experienced with Colleague by Ellucian? Do you have experience working in the Registrar's Office and supporting Colleague Student? Are you interested in a career delivering innovative solutions that will transform Higher Ed? If you answered yes, then we should talk! As a member of our team, you will be instrumental in consulting with our customers and delivering value-added services that provide the quickest path to institutional success. This role provides personalized and on-going guidance and support on Ellucian solutions and customer business operations post-implementation, enabling customers to maximize value from their solutions. The role works closely with the customer, building a relationship with the customer’s points of contact, understanding their business needs and the customer’s current use and knowledge of the Ellucian solution. The Consultant works with customers on assigned projects to identify solutions to business and functional problems. Additional activities include: Executing and completing assigned projects within the time and scope negotiated with the customer Evaluating existing business processes and procedures, making recommendations for improvement Implementing systems and proof of concepts that best fit the customer's needs Ensuring customer satisfaction until the project is complete. The successful candidate will possess a strong functional understanding of the Colleague Student and an overall understanding of Ellucian’s broad portfolio of solutions. Additional knowledge of touch points to the Colleague Student module is a plus. Higher education customers are transforming into modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their business office including transformation to SaaS solutions and ensure successful adoption of these solutions.

Requirements

Hands-on experience with Colleague
A minimum of 5 years of experience working in a higher education Registrar’s Office or equivalent consulting experience.
In-depth functional knowledge of business processes as related to Registrar’s Office and functions within colleges and universities.
Expert knowledge of business process and Colleague operations within Colleague Student.
Proven analytical and problem-solving skills

Nice To Haves

Additional knowledge of touch points to the Colleague Student module is a plus.

Responsibilities

Provides high-quality customer consultation and support to Ellucian’s Colleague product suite, specifically Colleague Student.
Assists customers with implementing new functionality into the Colleague Student.
Assists clients in troubleshooting issues related to Colleague Student and other modules within the Ellucian Colleague product suite.
Interacts with the customer and other consultants to translate business requirements into functional specifications for conversions, reporting, interfaces and customizations.
Provides direction in developing testing methodology and test scripts for use during upgrades, patch application and customizations.
Facilitates business process review and application prototyping sessions as well as providing insight into best practice methodologies.
Evaluates and modifies systems, where appropriate, relative to the customer business practices.
Provides customer high-quality business process, change management and other appropriate documentation.
Works with the customer to test and confirm modifications and/or updates meet specifications.
Implements modifications and/or updates.
Provides guidance in the development of user-training strategy, and when appropriate, delivers such training.
Demonstrates strong problem-solving skills and self-starter attitude.
Other duties as assigned.

Benefits

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
Education Assistance Program
Professional development opportunities