Senior Consultant, ServiceNow

KPMG•Toronto, ON

66d•$73,500 - $122,500

About The Position

At KPMG, you will be part of a diverse and dedicated team of problem solvers with a common goal: to translate information into opportunities for our clients and communities around the world. As a ServiceNow Global Elite Partner, we have more than 1,700 ServiceNow experts worldwide and are experiencing strong growth. Our ServiceNow practice stands out thanks to its exceptional experience, combining our expertise on the platform with in-depth business expertise that complements our projects. This allows us to offer clients an unparalleled experience, enabling them to successfully achieve their goals. Our IT strategy and systems implementation skills help customers execute their transformation strategies with the technology best suited to their business, data, and information needs. This is a superb opportunity to join a dynamic, growing team with clear differentiators in the market. We have the opportunity to work on exciting, challenging projects that will allow you to develop to new levels.

Requirements

At least 3 years of experience in a similar role ;
Experience with agile development projects ;
Ability to identify and apply software development best practices ;
Proficiency with ServiceNow ;
Certified System Administrator (CSA) ;
Bachelor's degree in computer science, computer engineering, or a related technical field from an accredited college or equivalent work experience. A master's degree in information systems, an MBA, or other is an asset ;
Impeccable attention to detail, superior communication skills, both written and oral, including the ability to communicate with customer stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables is mandatory ;
Demonstrated ability to develop workshop presentations and process documentation (advanced skills in Microsoft Visio, PowerPoint, Word).

Responsibilities

Working with clients to assess current processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform;
Conducting and participating in studies, as well as positioning, feasibility, and detailed design phases, and making appropriate technology recommendations;
Deploying ServiceNow, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance and user acceptance testing;
Coordinate operational activities required to ensure the quality, performance, reliability, availability, and continuous improvement of technology systems and solutions;
Establish long-term business relationships with client staff and senior management through engagements and networks in professional organizations;
Taking responsibility for client deliverables by leading engagements and teams to successful outcomes, focusing on supporting your team, client needs, and value creation;
Developing your technical and analytical expertise by delivering high-quality results on time and proactively identifying and resolving project issues;
Working with KPMG senior leaders to understand, improve, and integrate service offerings across operations;
Reviewing and approving detailed quality and testing strategies for targeted application teams;
Developing or performing technical review of test cases and scripts;
Participating in quality review meetings;
Rigorously execute the tests (manual and automated) assigned to them;
Follow up on test results with the application teams involved;
Collaborate on project anomaly management;
Analyze risks. Write various reports, propose solutions, make recommendations, and provide consulting support in implementing these recommendations;
Prepare and recommend action plans likely to facilitate the correction of situations encountered, in accordance with generally accepted guidelines and rules.