Senior Consultant - Salesforce Developer
About The Position
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Salesforce Developer is responsible for building, configuring, and enhancing Salesforce solutions that support our clients’ business objectives. This role works closely with Architects, Consultants, and business stakeholders to translate functional requirements into high-quality, scalable technical solutions on the Salesforce platform. The Developer will contribute across multiple implementations, supporting both new development and ongoing enhancements.
Requirements
- B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience
- 3+ years of hands-on Salesforce development experience
- 2–4 years of Salesforce implementation, customization, and configuration experience
- Salesforce Certified Platform App Builder required
- Experience developing on the Salesforce platform including Sales Cloud and Service Cloud
- Strong proficiency with Apex, SOQL, SOSL, Lightning Web Components, and Flows
- Experience with Salesforce data management, deployments, and source control
- Familiarity with Salesforce APIs, integrations, and data migration tools
- Experience working in Agile/Scrum delivery models
- Understanding of enterprise application design and Salesforce best practices
- Strong problem-solving, communication, and time-management skills
Nice To Haves
- Salesforce Certified Platform Developer I preferred
- Experience with CRM concepts such as case management, interaction management, CTI, and related technologies is a plus
Responsibilities
- Design, develop, test, and deploy Salesforce solutions using Apex, Lightning Web Components, Flows, and configuration tools
- Build solutions based on functional and technical specifications provided by Solution Architects and Consultants
- Customize Salesforce objects, fields, validation rules, workflows, and automation to meet business requirements
- Develop and maintain integrations using Salesforce APIs, web services, and middleware platforms
- Participate in technical design sessions and provide input on implementation approaches and best practices
- Collaborate with cross-functional teams including Architects, QA, Project Managers, and client stakeholders
- Support multiple Salesforce development initiatives simultaneously in an Agile delivery environment
- Troubleshoot and resolve defects, performance issues, and production support requests
- Produce and maintain technical documentation, including design specifications and deployment notes
- Participate in all appropriate product, sales, and procedural training and certification programs
- Attain quarterly and annual objectives assigned by management
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off
- annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
