Senior Consultant, Operations Process Innovation

AAA Life Insurance Company•Livonia, MI

5d•Hybrid

About The Position

We need an ambitious, curious leader to become a Senior Consultant, Operations Process Innovation on the Automation and AI Team to help drive the biggest change in the company’s history. Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Requirements

Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field
4–7+ years of experience in process improvement, operations, automation, or consulting
Proven track record of driving measurable productivity improvements through process redesign, automation, or technology enablement
Strong understanding of automation capabilities, including RPA tools (UiPath or similar) and exposure to AI-driven solutions
Experience leading complex, cross-functional initiatives from ideation through implementation and adoption
Demonstrated ability to independently solve complex problems and drive outcomes in ambiguous environments
Experience working with data (Excel, SQL, or similar tools) to analyze performance and inform decision-making
Strong understanding of change management principles and experience driving adoption across business teams

Nice To Haves

Lean Six Sigma Black Belt certification (or equivalent depth of experience applying structured process improvement methodologies)
Hands-on experience with UiPath or other RPA platforms
Experience identifying and implementing AI use cases within business operations
Background in insurance, financial services, or other operationally complex industries
Experience in consulting, process re-engineering, or large-scale transformation efforts
Experience using Python, R, or other analytical tools to support advanced analysis
Prior experience influencing or leading initiatives across multiple business functions without direct authority

Responsibilities

Lead the identification, redesign, and implementation of end-to-end business processes to enable automation and AI at scale
Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future-state operating models
Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver outcomes
Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact
Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long-term strategy
Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective
Influence stakeholders across all levels without direct authority, building alignment and momentum for change
Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements
Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization
Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities