Senior Consultant, OCM and Instructional Design

Black & Veatch Family of Companies • Burlington, MA

1d • Hybrid

About The Position

We are seeking an experienced Instructional Design Consultant to lead the design, development, and delivery of training for enterprise software implementations, including Enterprise Asset Management (EAM) solutions and OT-enabled systems. This role supports large-scale transformation programs by ensuring end users are prepared to adopt new systems, processes, and ways of working. The ideal candidate brings a strong foundation in adult learning and instructional design, combined with hands-on experience supporting technology implementations. This role requires close collaboration with technical teams, functional SMEs, and organizational change practitioners to drive readiness and adoption, and willingness to travel up to 25% based on client and/or project need.

While the position is eligible for multiple office locations, the preferred location for this role is Denver, Chicago, or Gaithersburg. Strong candidates in other listed locations will be considered.

Requirements

• Bachelor's Degree or relevant work experience
• 7+ years experience in a business/consulting environment
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Nice To Haves

• Bachelor’s degree in Instructional Design, Education, Organizational Development, Psychology, or a related field (or equivalent experience)
• 7+ years of experience designing and delivering training for enterprise software implementations or large-scale transformation programs
• Demonstrated expertise in adult learning principles and instructional design methodologies
• Strong facilitation skills for instructor-led and virtual training environments
• Ability to work effectively in fast-paced, ambiguous consulting and implementation settings
• Certifications related to area of expertise, where applicable preferred.

Responsibilities

• Lead end-to-end instructional design using ADDIE or comparable methodologies, from needs analysis through implementation and evaluation
• Translate complex, role-based business and system processes into clear, task-oriented learning objectives and curriculam
• Design and develop a variety of learning solutions, including: Instructor-led training (ILT), Virtual instructor-led training (VILT), Self-paced eLearning, Job aids, quick reference guides, and performance support tools
• Develop assessments, knowledge checks, and proficiency measures to support system readiness and adoption
• Design training aligned to software implementation lifecycles, including configuration, testing, user acceptance testing (UAT), go-live, and post–go-live stabilization
• Support Train-the-Trainer approaches to enable scalable, client-led training delivery
• Ensure training reflects real-world operational scenarios and job workflows
• Facilitate live ILT and VILT sessions for diverse adult learner audiences
• Support go-live training delivery, including hyper-care and reinforcement activities
• Develop and oversee training approaches that prepare employees for change.
• Track and report on adoption, engagement, and readiness metrics.
• Collaborate closely with organizational change management (OCM), PMO, and technical teams to align training with change and adoption strategies
• Communicate training approach, risks, and readiness clearly to clients and project leadership
• Contribute to continuous improvement of training standards, templates, and delivery practices
• May support change management activities including: stakeholder engagement and impact analysis, change management plan development, communication planning and organizational readiness assessments.

Benefits

• We offer competitive compensation; 401K match and benefits that start day one.
• Our comprehensive benefits portfolio is a key component of this commitment and offers and array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.
• To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time and dependent sick time.
• A variety of additional benefits are available to our professionals, including a company matched 401k plan, adoption reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.
• As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of that success through stock ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level