Senior Consultant - Life Sciences Commercial Strategy & Customer Transformation
About The Position
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. As a Senior Consultant (SC) on Capgemini Invent’s Life Sciences team, you will play a key client-facing role, managing on-site relationships, leading project workstreams, and supporting practice development through sales, recruitment, training, and team engagement. This position offers exposure to diverse projects, building both depth and breadth of experience.
Requirements
- 5+ years advising or working with Pharma/Life Sciences commercial teams on customer journey, omnichannel strategy, and CRM execution
- Deep knowledge of omnichannel engagement, including journeys, segmentation, targeting, digital marketing, CRM, and content personalization
- CRM platform experience (e.g., Salesforce Health/Marketing/Sales Cloud) in business/advisory roles; hands-on configuration a plus
- Led workstreams and managed cross-functional teams of analysts and tech specialists
- Strong consulting skills: client problem-solving, workshop facilitation, executive storytelling, deck building, and client interviews
- Excellent analytical and quantitative skills for structuring and interpreting business analyses (not coding-heavy)
- Advanced PowerPoint and Excel skills, focused on storytelling and analytical modeling
- Confident professional presence with senior and executive client engagement skills
- Self-motivated, proactive, and effective in ambiguous consulting settings
- Willing to travel up to 80% as needed
- Bachelor's degree required
- Must be legally authorized to work in the US without sponsorship
Responsibilities
- Lead workstreams in Life Sciences commercial and customer transformation programs.
- Drive pharma marketing strategy, sales effectiveness, and brand planning initiatives.
- Develop business strategies for commercial organizations, including customer segmentation and engagement models.
- Design and facilitate client workshops on commercial vision, customer journey, and omnichannel strategy.
- Advise client marketing, sales, and commercial leaders on structured problem solving and strategy.
- Shape CRM and omnichannel strategies in partnership with Salesforce teams.
- Coordinate cross-functional teams to ensure timely, high-quality workstream delivery.
- Lead analyses to assess commercial performance and identify transformation opportunities.
- Synthesize insights into executive-ready recommendations and roadmaps.
- Support development of AI-enabled commercial and CRM use cases focused on business value.
- Contribute to CRM capability maturity assessments and identify improvement areas.
- Translate business needs into functional requirements and user stories.
- Play a key role in client proposals and RFI/RFP responses.
- Identify new business and project expansion opportunities.
- Support recruiting, training, and mentoring within the Life Sciences team.
Benefits
- Hybrid working
- Flex abroad program
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
