Senior Consultant - Communications, Change Management, and User Enablement Specialist

Guidehouse•Arlington, VA

5d•Hybrid

About The Position

Guidehouse supports the U.S. Department of Transportation (USDOT) to execute its mission to ensure our nation has the safest, most efficient and modern transportation system in the world. We are searching for a strategy and organizational consultant to help clients execute against their mission effectively and efficiently and work collaboratively with our clients to help them work through their most pressing challenges. From implementing new policies to standardizing operations across offices, we work side-by-side with government leaders to solve important problems. The successful candidate will play a critical role in driving stakeholder engagement, communications, training, and knowledge management activities that enable successful technology implementation outcomes.

Requirements

Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust; Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
Must be a US Citizen due to nature of client engagements
Bachelor’s degree from an accredited college/university
Three (3) to Five (5) years of experience supporting communications, change management, training, stakeholder engagement, or organizational transformation initiatives
Strong analytical, written, and verbal communication skills, with demonstrated ability to produce executive-level deliverables
Strong facilitation, coordination, relationship management, and organizational skills
Strong attention to detail, well organized and ability to self-prioritize multiple activities
Ability to thrive in client service and team-based environments, especially when tackling unstructured problems
Proficiency in Microsoft Word, PowerPoint, and Excel
Ability to travel
Ability to work in a Guidehouse Office or Client Office

Nice To Haves

PMP, CCMP, or related certification.
Experience with organizational change management methodologies, such as Prosci, ADKAR, or comparable frameworks
Experience administering and analyzing surveys using Qualtrics or a comparable platform
Experience creating executive dashboards, performance reports, and adoption metrics
Experience developing strategic communications
Experience supporting enterprise technology implementation, grants management modernization, or other large-scale transformation programs
Experience working with Federal, state, or local transportation organization

Responsibilities

Participate in information gathering session with clients regarding organizational structure, process, technology, and culture
Develop work products that clearly synthesize information into recommendations for the client
Support stakeholder engagement efforts, including workshops, listening sessions, and outreach campaigns
Design, administer, and analyze stakeholder feedback mechanisms including quarterly pulse surveys, readiness assessments, and post-training evaluations
Draft, update, and quality-control edit strategic communication work products
Develop and maintain public-facing intranet content and online resources
Manage content for SharePoint, Google Sites, Drupal, or similar collaboration platforms
Develop and maintain user-friendly training materials, job aids, and reference products
Present work products and information to clients in meetings and facilitate discussions on those items
Collaborate with a team to develop solutions to solve organizational challenges for a government client leading major unification initiatives
Identify and manage project risks and issues
Work with stakeholders to help keep projects on-time and within budget

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend