Senior Consultant, Communication Consulting Practice

Gallagher•Atlanta, GA

17h•Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Every business knows that a passionate workforce is infinitely more productive than one packed with people counting down the seconds from nine to five. But how do you get employees genuinely fired up about work? Well, that’s where we come in. At Gallagher, we’re much more than emails and home mailers. We’re driving behavior change at scale for some of the biggest household names on the planet. Could you launch a mental health campaign for the world’s biggest sportswear brand? Do you have what it takes to change perceptions about healthcare? Have you got the persuasive power to convert millennials from frivolous consumers to long-term savers? We’re on the hunt for fresh perspectives and new ideas to revolutionize the way we reach over 40 million people every single year. Join our 240-strong multinational team of passionate employee communicators and start making a difference today. As a member of our US Communication Consulting Practice, you’ll be part of client teams dedicated to helping improve engagement, attraction and retention through creative benefits and well-being communication. The Senior Consultant is a key day-to-day client contact, hands-on senior project manager, and writer responsible for driving behavior change for global brands through world-class strategic planning and executional excellence, overseeing complex projects from concept to delivery. You have a passion for communication and a natural ability to write the right message and choose the right medium for your audience. You understand the client’s strategic goals and the problem you are trying to solve for their employees and their business. You strive to create beautiful, relevant experiences that deliver results. You know the ‘why’ behind every decision and present the work with confidence, and clients love you because you ‘get’ them. You personally ensure all deliverables meet your high standards and the client’s expectations, and that they are completed on time and on budget.

Requirements

Bachelor's degree; 5 years' minimum related experience.
Proficiency in in Microsoft PowerPoint, Word, Excel and Adobe Acrobat.
Knowledge of business internal communications (e.g., content, design, production, technology) and Human Resources, with deep expertise in one or more of the following areas: defined benefit plans, defined contribution plans, health and welfare benefits, compensation, talent, employee listening, change management.
8+ years of work experience in communications and/or Human Resources, ideally from corporate communications, public relations, journalism, advertising, marketing, corporate benefits, or benefits functions.
Consulting background preferred.
Bachelor’s degree, preferably in English, business, communications, or a related field.
A proactive "can-do" attitude, excellent communication skills (written and oral), and the ability to work efficiently in a hybrid (Atlanta), multi-time-zone setting.
Must also be able to juggle multiple projects and deliverables simultaneously.
Must demonstrate client excellence, innovation, and an ability and desire to respond quickly and think nimbly.

Nice To Haves

Certifications (e.g., CEBS and/or investment/finance related) and industry affiliations (e.g., IABC, IFEBP) are a plus, but not required.

Responsibilities

Serve as a key day-to-day client contact for questions, recommendations, and/or information requests, with minimal supervision by senior staff.
Manage multiple large projects (i.e., $75K and up), ensuring quality work and client satisfaction. This includes overseeing all aspects of the execution of a communication campaign (e.g., drafting, approvals, design, production).
Play an active role in client meetings: gathering information, establishing needs, clarifying expectations, developing strategies, and obtaining feedback.
Prepare project schedules and budgets.
Advise Client Manager, Account Executive, and client of project changes (i.e., budget, scope) to manage expectations.
Educate clients on content and design elements and how they can help achieve indicated communication goals.
With senior approval, lead internal project teams in developing strategies to ensure client needs are met.
Delegate work to the most qualified and cost-effective team members.
Review the design and content of communication materials. This includes ensuring consistency, accuracy, and appropriate tone, as well as reviewing the work of less experienced colleagues.
Expand relationships with current clients by developing more business opportunities or by cross-selling.
Assist with new business development, including research and concept development for proposals and presentations.
Prepare and submit timely bills.
Recruit, interview, and recommend new talent.
Manage and/or mentor less experienced staff. This includes providing recommendations for training and development opportunities

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program