Senior Consultant - Clinical Support

Claritev•New York, NY

6d•Onsite

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: Senior Consultant is a highly experienced and strategic leader who has a strong understanding of EHR solutions and technology. This consultant uses industry best practices to ensure proper alignment between workflow and technology. Senior Consultants will work closely with cross-functional teams and gather voice of the customer to define design requirements, as well as understand and execute delivery roadmap successfully. Senior Consultants may also mentor other consultants and contribute to the overall delivery strategy.

Requirements

Minimum Bachelor's Degree, or 7 equivalent years of related experience.
7+ years of experience with Oracle Health (Cerner Millennium) EHR applications, with a strong track record of delivering successful products.
Strong analytical, problem-solving, and decision-making skills with a proactive approach to identifying and solving challenges
Excellent communication and stakeholder management abilities, including the ability to present ideas clearly and respond to inquiries effectively.
Knowledge of Healthcare industry and understanding all major workflows associated with specific Oracle Health EHR solutions.
Strong organizational skills with the ability to manage multiple tasks and adjust priorities in a dynamic environment.
Proven ability to coordinate and collaborate across multiple teams or departments.
Skilled in building positive working relationships across various levels and functions.
Effective at fostering trust and rapport with both internal and external stakeholders.
Dedicated to delivering high-quality service and ensuring timely resolution of issues.
Strategic thinker who understands broader business goals and takes initiative to drive value.
Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office
Ability to work independently as well as part of a team
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone.

Responsibilities

Understand and articulate product functionality and related workflows.
Collaborate with customers and other project teams to define product design and configuration following industry best practices.
Identify and determine inputs and work tasks needed to complete fully functional product configurations.
Lead meetings and sessions with clients and other project team members to complete work tasks.
Perform tasks that need independent judgment to implement EHR products and technology to meet customer needs.
Operate independently without assistance or guidance to provide quality work products to a project team or customer that comply with best practices
Make recommendations to customers about efficient and effective use of technology.
Mitigate risks and issues.
Act as a mentor and coach to other consultants and team members.
Influence customer roadmap and design.
Contribute to long-term planning and innovation.
Support training development for end users and staff members.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate commitment to the Company's core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Benefits

Medical (PPO & HDHP), dental and vision coverage
Pre-tax Savings Account (FSA & HSA)
Life & Disability Insurance
Paid Parental Leave
401(k) company match
Employee Stock Purchase Plan
Generous Paid Time Off -- accrued based on years of service
10 paid company holidays
Tuition reimbursement
Employee Assistance Program
Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits