Senior Technology Support Consultant - Executive Support
About The Position
This role provides high touch technology support for the CEO, CEO direct reports, C suite leaders, and other senior executives. The person must be able to operate with discretion, urgency, sound judgment, and strong emotional intelligence in a high visibility executive environment. This is an onsite executive support role based in NYC. Work from home is not an option for this position. Travel and executive home visits are part of the role as needed. The candidate must have strong working knowledge of Microsoft 365 Copilot. This includes the ability to explain Copilot capabilities to executives, build and refine prompts, apply Copilot effectively across Microsoft 365 applications, and help executives adopt it in a practical, business focused way. The candidate must be able to create clear technical documentation that executives can understand and follow. This includes translating technical issues, steps, risks, and recommendations into concise, decision ready language. The candidate must be highly proficient in Outlook, Excel, PowerPoint, and Teams. This includes not only troubleshooting these applications, but also creating, editing, and supporting executive presentations, spreadsheets, and communications when needed. The candidate must have hands on experience with PowerShell, Splunk, and basic coding or scripting concepts. Coding knowledge is required, including practical use cases such as automation, data review, Excel related logic, troubleshooting, and working with Copilot assisted workflows. The candidate must be familiar with Microsoft Intune and understand how it functions in an enterprise environment, including device management, policy application, compliance, and troubleshooting. The candidate must have strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi Fi, and general connectivity troubleshooting. They should be able to determine whether an issue is network related, device related, application related, or service related and escalate appropriately with clear findings. Strong communication, active listening, client focus, emotional intelligence, and executive presence are required. This person must be able to work calmly under pressure, manage sensitive interactions, and communicate clearly with senior executives, executive assistants, vendors, and internal technology teams. This job is responsible for providing tailored and confidential elevated desktop support. Key responsibilities include effectively supporting organizational initiatives to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy. Job expectations include acting as a seasoned contributor on a local/national level to perform complex technical problem resolution of operating systems, applications, and hardware.
Requirements
- 5 plus years of experience providing executive level technical support, preferably supporting C suite leaders, CEO direct reports, Board facing clients, or similarly high visibility senior executives.
- 3 plus years of experience supporting Microsoft 365, Outlook, Excel, PowerPoint, Teams, and collaboration platforms in an enterprise environment.
- Strong working knowledge of Microsoft 365 Copilot, including prompt creation, practical use across Microsoft 365 applications, and the ability to explain Copilot capabilities to executives in a clear, business focused way.
- 2 plus years of hands on experience with PowerShell, Splunk, scripting, automation, or similar technical troubleshooting tools.
- Experience with Microsoft Intune, endpoint management, mobility support, device compliance, and enterprise device troubleshooting.
- Strong networking fundamentals, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, cellular connectivity, and general connectivity troubleshooting.
- Experience creating technical documentation, executive ready instructions, and clear client facing communications.
- Strong communication skills, emotional intelligence, discretion, judgment, and executive presence.
- Active Listening
- Customer and Client Focus
- Issue Management
- Oral Communications
- Problem Solving
- Critical Thinking
- Process Performance Management
- Production Support
- Technical Troubleshooting
- Adaptability
- Emotional Intelligence
- Leadership Development
- Risk Management
- Written Communications
Nice To Haves
- 1 plus year of experience supporting market data, trading, or regulated collaboration platforms such as Bloomberg, Symphony, or similar tools in an executive or trading environment.
- Experience supporting executive meetings, senior leadership events, offsite meetings, home visits, and travel related technology needs.
- Experience with satellite or alternate connectivity solutions, including Starlink or similar technologies, for executive travel, events, home visits, or business continuity support.
Responsibilities
- Provides dedicated technology support to the Office of the CEO and Board of Directors, handling highly confidential information.
- Supports of Management Team meetings, conferences and events with our Global Event Partners as well as Investor Relations and the Corporate Secretary.
- Supports execution of the day-to-day restoration of incidents and work orders for hardware and software and ensures adherence to agreed upon service levels
- Facilitates the resolution of reactive and proactive problems throughout the service lifecycle and follows incident and service management processes
- Interfaces between end users and third party hardware vendors to resolve hardware dispatch tickets
- Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams to improve processes and communications
- Contributes to high level organizational operating systems, applications, and hardware initiatives, ensuring timely and successful completion
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Annual discretionary award based on individual performance, line of business performance, and overall company success.
- Industry-leading benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
