Senior Consultant, Business Enablement and Governance

CIBC•Toronto, ON

4d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As the Senior Consultant, Business Enablement & Governance, reporting into the Director, Business Enablement & Governance, you’ll lead the management of material, systemic and emerging risks across the Enterprise Channels line of business. You’ll develop and implement integrated control improvement solutions across all products and distribution channels. You’ll manage key controls to mitigate operational exposures and potential losses. You’ll provide support of CIBC’s Control Framework to ensure compliance to regulatory, legislative and operational requirements, including the efficient and effective management of deficiency remediation. You’ll act as the key relationship manager for the business. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Requirements

Experience in business controls, governance, operational risk, internal audit, compliance, process improvement, and/or process engineering.
Extensive knowledge of risk management principles, practices, policies and procedures.
Understand and have the ability to communicate the Control Framework requirements (Risk & Controls Self-Assessments, Scenarios, Deficiency Management, Incident Reporting, Regulatory Compliance Incidents, Key Risk Indicators) to LOB partners to ensure awareness, understanding of accountabilities.
Know that relationships and networks are essential to success.
Inspire outcomes by sharing your expertise.
Enjoy investigating complex problems, and making sense of information.
Communicate detailed information in a meaningful way.
Notice things that others don't.
Critical thinking skills help to inform your decision making.
Find meaning in relationships, and surround yourself with a diverse network of partners.
Build trust through respect and authenticity.
Thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Bring your real self to work and live our values - trust, teamwork, and accountability.

Nice To Haves

Experience in Enterprise Channels Contact Centre LOB within the banking sector with a deep understanding of key businesses and processes is an asset.

Responsibilities

Lead the management of material, systemic and emerging risks across the Enterprise Channels line of business.
Develop and implement integrated control improvement solutions across all products and distribution channels.
Manage key controls to mitigate operational exposures and potential losses.
Provide support of CIBC’s Control Framework to ensure compliance to regulatory, legislative and operational requirements, including the efficient and effective management of deficiency remediation.
Act as the key relationship manager for the business.
Work closely with the LOB partners to proactively identify risk exposures and control gaps.
Analyze and synthesize risk exposures, operational losses, root causes and control gaps and determine materiality.
Propose recommendations to mitigate risk exposures/control gaps.
Lead the Incident Reporting investigation and Change Initiative Risk Assessment (CIRA) process, ensuring all material risks are identified and compliant to the CIBC CIRA policy and process.
Manage all deficiencies for the LOB, ensuring closure dates are met and no deficiencies go past due.
Lead the implementation of remediation plans for targeted control gaps/special projects.
Lead the completion of all CIBC Control Framework requirements.
Act as the risk and control Subject Matter Expert (SME) providing expert advice to LOB partners.
Lead all internal audits, compliance exams for the business.
Provide ongoing management of self-assessment processes.
Participate in larger more complex business, governance and regulatory projects to identify risk and control issues, recommend solutions and develop control requirements.
Understand and communicate the Control Framework requirements to LOB partners to ensure they understand and are aware of accountabilities.
Lead the completion of all requirements including: Risk and Controls Self-Assessment (RCSA), Scenarios, Deficiency Management, Key Risk Indicators, Incident reporting, Regulatory Compliance Incident (RCIs) reporting, etc.
Act as the SOX Officer/Maintenance Officer (SOMO) for Operational Process Controls (OPC) and Regulatory Compliance Management (RCM) controls.
Develop and recommend new/changes to Key Accountabilities and Responsibilities (KAR) and formal key Control and Non-Key Control testing programs.
Develop reporting and summarize control testing results in preparation for LOB/Executive reviews and sign-off processes.
Proactively assess and recommend self-assessed deficiencies.
Manage key relationships and collaborate with business partners, 2nd and 3rd lines of defense for all matters relating to operational risk.
Manage relationships at peer or director level, as well as project/initiative managers within the assigned Lines of Business (LOBs).
Represent Business Controls on key business initiatives.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development