Senior Construction Project Manager

Black Box•Chandler, AZ

About The Position

The Senior Construction Project Manager is accountable for the successful delivery of assigned Black Box projects, with success measured by schedule, budget, approved scope, and quality. The role serves as the primary client contact and is responsible for customer satisfaction, project revenue forecasting, profitability, cost, quality, and schedule. The position leads project planning and execution in accordance with Black Box PMO standards, processes, and methodologies, and may lead matrixed project teams or manage other Project Managers. It also supports business development, proposal and contract work, and the continued development of project management practices across the organization. The role manages project governance, planning, estimating, resourcing, scheduling, budgeting, scope, risks, communications, procurement coordination, and installation. It conducts customer reviews, communicates status to leadership and stakeholders, and transitions completed projects to the Day 2 support team. The Senior Project Manager also mentors Project Coordinators and Project Managers and works toward leadership-established performance targets.

Requirements

Associate’s degree required.
Bachelor’s degree or equivalent relevant experience in Project Management, Engineering, IT, or business is desired.
At least 10 years of experience in technology project management for implementation or refresh of routers, switches, firewalls, wireless access points, IP telephony, and related technologies.
Experience with infrastructure cabling, data center closures and technology decommissions, and circuit upgrades.
Expert understanding of project fundamentals, including project financial management, client and subcontractor invoicing, status reporting, work plan and scope management, issue and risk management, and communication management.
Strong program and project management experience and skills.
Strong client relationship and project team management skills; a consultative approach to clients is required.
Ability to work in a team environment and motivate others.
Ability to influence and manage change effectively.
Ability to meet project timelines and budgets.
Exceptional written communication skills.
Proficiency with MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
Self-motivated, with strong workload planning and organization abilities.
Client relationship development, business development, and/or account management responsibilities are expected.

Nice To Haves

Experience with large-scale programs, including deployments of 15,000 or more devices.
Consolidated reporting experience.
Project Management Professional (PMP) certification.
PRINCE2 2017 Practitioner certification.
BICSI RTPM certification.
BICSI RCDD certification.

Responsibilities

Apply Black Box PMO standards, processes, and methodologies to project planning and execution, including initiation, planning, estimating, resourcing, scheduling, and budgeting.
Prepare project plans and work breakdown structures with participating organizations and negotiate project agreements with customers.
Define project work and organizational breakdown structures, requirements, cost and material estimates, milestone payment schedules, and risk and communication management plans.
Coordinate project governance, including project organization charts, roles and responsibilities, RACI charts, communications, and stakeholder management.
Manage customer satisfaction, revenue forecasting, profitability, cost, quality, and schedule for assigned projects.
Serve as the primary customer contact and explain design, installation, and operational concepts and solutions to customers and technicians.
Conduct recurring customer reviews covering scope, schedules, issues, actions, risks, and customer expectations.
Coordinate with Procurement to ensure timely material delivery.
Develop installation statements of work and negotiate installer pricing, when applicable, and manage installation.
Transition projects to the Day 2 support team upon completion.
Monitor and anticipate project problems, identify conflicts, take corrective action, resolve issues, and manage scope, schedule, cost, profit, budget, reporting, and quality assurance.
Communicate program status to leadership, steering committees, and other stakeholders as appropriate.
Manage revenue forecasting and tracking for assigned projects.
Develop new business or expand the product line with clients as applicable.
Review statements of work and pricing tools during pre-sales; assist with proposals and contract and subcontract negotiations alongside Sales and Legal.
Create documents and coordinate with Legal on contracts related to Master Schedule of Services Agreements, Statements of Work, Software Licensing Agreements, and post-installation support and maintenance.
Promote the ongoing development of project management practices within the PMO and organization.
Meet performance targets established by leadership for applicable key performance indicators.
Lead and manage matrixed project teams and potentially manage other Project Managers.
Mentor Project Coordinators and Project Managers in project management fundamentals and tools.