Senior Construction Project Manager

Black Box•Chandler, AZ

About The Position

The Senior Construction Project Manager has ultimate accountability for successfully delivering assigned projects on schedule, within budget and approved scope, and to a high standard of quality. The role serves as the primary client contact and is responsible for customer satisfaction, revenue forecasting, profitability, cost, quality, and schedule. The position applies Black Box PMO standards and methodologies across project initiation, planning, estimating, resourcing, scheduling, budgeting, governance, and execution. It develops project plans and work breakdown structures with participating organizations, negotiates project agreements with customers, and coordinates roles, responsibilities, stakeholder management, communications, requirements, estimates, milestones, and risk plans. The Senior Project Manager manages project execution and controls, including customer reviews, procurement coordination, installation, issue resolution, scope and schedule management, financial tracking, reporting, and quality assurance. The role also supports presales, proposals, contract negotiations, business development, and the creation of project-related agreements. It leads matrixed project teams, may manage other Project Managers, mentors Project Coordinators and Project Managers, and promotes continuous improvement of project management practices.

Requirements

Associate’s degree required.
At least 10 years of experience in technology project management for implementations or refreshes involving routers, switches, firewalls, wireless access points, IP telephony, or similar technologies.
Expert understanding of project fundamentals, including project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue and risk management, and communication management.
Strong program and project management experience and skills.
Strong client relationship and project team management skills.
Consultative approach to client relationships; client relationship development, business development, and/or account management responsibilities are expected.
Ability to work in a team environment and motivate others.
Ability to influence and manage change effectively.
Ability to meet project timelines and budgets.
Exceptional written communication skills.
Proficiency with MS Office (Word, Excel, and PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management, and cloud-based technology systems.
Self-motivated, with a strong ability to plan and organize workloads.

Nice To Haves

Bachelor’s degree or equivalent relevant experience in Project Management, Engineering, IT, or business.
Experience with infrastructure cabling, data center closures (technology decommissions), and circuit upgrades.
Experience with large-scale programs; deployments of 15,000 or more devices are a plus.
Consolidated reporting experience.
Project Management Professional (PMP) certification.
PRINCE2 2017 Practitioner certification.
BICSI RTPM certification.
BICSI RCDD certification.

Responsibilities

Apply Black Box PMO standards, processes, and methodologies to project planning and execution, including initiation, planning, estimating, resourcing, scheduling, and budgeting.
Prepare project plans and work breakdown structures in partnership with participating organizations, and negotiate agreements with customers.
Define work and organizational breakdown structures, manage requirements, prepare cost and material estimates and milestone payment schedules, and establish risk and communication plans.
Coordinate project governance, including project organization charts, roles and responsibilities, RACI charts, and communication and stakeholder management.
Own customer satisfaction, project revenue forecasting, profitability, cost, quality, and schedule for assigned projects.
Serve as the primary customer contact and explain design, installation, and operational concepts and solutions to customers and technicians.
Conduct recurring customer reviews covering scope, schedules, issues, actions, risks, and customer expectations.
Coordinate with Procurement to ensure timely material delivery.
Develop installation statements of work and negotiate installer pricing when applicable; manage installation.
Transition completed projects to the Day 2 support team.
Monitor and anticipate potential problems, identify conflicts, take corrective action, resolve issues, and manage scope, schedule, cost, profit, budget, reporting, and quality assurance.
Communicate program status to leadership, steering committees, and other stakeholders as appropriate.
Forecast and track revenue for assigned projects.
Develop new business or expand the product line with clients as applicable.
Review statements of work and pricing tools during presales.
Assist with proposal development and contract and subcontract negotiations alongside sales and legal teams.
Create documents and coordinate with the legal team for agreements, statements of work, software licensing agreements, and post-installation support and maintenance.
Promote continued improvement of project management practices within the PMO and organization.
Meet performance targets established by leadership for applicable key performance indicators.
Lead and manage matrixed project teams and potentially manage other Project Managers.
Mentor Project Coordinators and Project Managers on project management fundamentals and tools.